Manager Training & Quality Improvement

City/State:

The Bronx, New York

Grant Funded:

Yes

Department:

CMO - UBA Child Welfare

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$92,000.00-$115,000.00

MANAGER, TRAINING & QUALITY IMPROVEMENT – Child Welfare Programs

(Bronx, NY – Full Time)

Drive impact where it matters most. University Behavioral Associates (UBA), part of Montefiore Medical Center, is seeking a skilled and motivated Training & Quality Improvement Manager to translate clinical insight into measurable outcomes and stronger practice. This role leads data-informed quality improvement and workforce development across child welfare programs.

What You’ll Do

• Build and manage systems that translate clinical and program data into actionable insights, dashboards, and key performance indicators
• Lead quality assurance, audits, and compliance monitoring across child welfare, behavioral health, and regulatory standards
• Identify trends in safety, permanency, well-being, and service delivery—and turn findings into improvement plans
• Design and deliver high-impact staff trainings, coaching, and tools to strengthen documentation, fidelity, and evidence-based practice
• Partner with clinical and program leadership to drive continuous quality improvement and performance outcomes
• Supervise analytic/technical staff and support audit readiness, reporting, and stakeholder communication

What You Bring

• Strong analytics + QA/CQI expertise with the ability to connect data, clinical practice, and operations
• Experience in child welfare/behavioral health and regulatory compliance (e.g., Medicaid, HIPAA)
• Advanced Excel/data visualization skills and sharp problem-solving ability
• Excellent communication, training, and cross-team collaboration skills

Why This Role Matters

• You’ll shape how programs measure success, improve care, and support families—using data, training, and quality systems to drive real-world impact.
• Be part of the largest employer in the Bronx, with 200+ locations and extensive opportunities for growth
• Competitive salary and a comprehensive benefits package

Qualifications:

• Bachelor's Degree required. Master's preferred.
• 1-3 years experience
• Associates must have ability to develop detailed policies and procedures.
• Previous supervisory experience is preferred.
• Associates must have ability to develop detailed policies and procedures.
• Associate must have strong interpersonal skills and the ability to respond to requests from many people and departments.
• The ability to focus and having strong attention to detail is mandatory.
• Possess strong computer skills with knowledge of Microsoft Office applications.
• Knowledge of child welfare software systems including CNNX
• Must demonstrate ability to communicate orally and in writing.
• Knowledge of the principles and procedures of MMC.
• Flexibility and ability to find creative solutions to challenges
• Strong interpersonal skill in working with clients, colleagues, and when interfacing with other agencies

Starting Salary: $90,000

Location: 55 E. 208th Street, Bronx NY 10467 (some travel required)

Schedule: Monday–Friday, 8:30am–5:00pm

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.