Post Sales AI Automation Manager

Industry leader? Well, how about an industry creator?!

 

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

 

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe is hiring a Post Sales AI Automation Manager to serve as the Operations focal point for our Post-Sales Delivery functions — Partner Success and Client Solutions — while also acting as backup support to the Operations lead for Professional Services. In parallel, this role owns AI Automation strategy and execution for post-sales Delivery workflows, eliminating manual processes and replacing them with integrated, automated systems across Salesforce, our PSA platform, product data, and reporting/dashboarding tools.

This is a dual-mandate, individual-contributor role: roughly half your time is spent as the Ops backbone for Delivery (Partner Success, Client Solutions, PS backup), and half leveraging your AI skills & experience to build and scale an automation layer  that removes friction across post-sales workflows for the broader CSG Operations team.

 

The CSG Operations team is the right hand of the Customer Success Group organization (all Post-Sales GTM teams) under the Chief Customer Officer. Reporting to the VP of CSG Operations, this role partners with Ops leads across Customer Success, Support, Renewals, Delivery, Scaled Success, Customer Experience & also Sales to drive data-driven decisions, operational efficiency, and scalable automation across all post-sales functions.