Senior Manager Digital Solutions Consulting

Job Description

 

About Business Unit:

 

As part of the Digital Integration Services team, you’ll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data-driven, personalized experiences that customers truly value to turning marketing visions into reality - we empower brands to achieve their goals.

Our team of 1,200 experts in strategy, analytics, creative, and digital experience uses innovative technology and data-driven insights to craft relevant, customer-centric strategies for the world’s leading brands.

 

Why we are looking for you: 

• You are passionate about helping clients solve complex business challenges through digital transformation, data-driven decision making, and innovative technology solutions.
• You excel at building strong relationships with business and technology partners and can confidently lead discussions in ambiguous and evolving environments.
• You enjoy uncovering opportunities, facilitating discovery conversations, and translating business needs into actionable strategies and solution roadmaps.
• You bring a consulting mentality, combining analytical thinking, problem-solving, and business insight to drive measurable outcomes.
• You are energized by continuous learning and enjoy exploring emerging technologies, platforms, and industry trends to create business value
• You have a strong consulting mentality and can connect business objectives with technology capabilities to create meaningful and measurable outcomes.
• You thrive at facilitating discussions, challenging assumptions, and driving clarity in ambiguous situations.
• You are curious, adaptable, and excited to learn about emerging technologies, digital platforms, and modern ways of working.

What you will enjoy in this role:

As part of the Digital Experience team

• Partner with leading global brands and enterprise clients to solve strategic business challenges and shape large-scale digital transformation initiatives.
• Influence business and technology decisions by working directly with senior partners, product leaders, architects, and cross-functional delivery teams.
• Drive meaningful conversations that help organizations modernize customer experiences, optimize operations, and unlock value through technology and innovation.
• Gain exposure to a broad ecosystem of digital technologies, customer experience platforms, marketing technologies, enterprise applications, data platforms, analytics solutions, and emerging AI capabilities.
• Work across the full consulting lifecycle—from discovery and strategy through solution definition, implementation support, adoption, and business value realization.
• Collaborate with highly skilled consultants, designers, architects, engineers, and industry specialists in a culture that values innovation, knowledge sharing, and continuous learning.
• Expand your expertise across business consulting, digital strategy, transformation, product thinking, requirements engineering, data, AI, and customer experience domains.
• Take ownership of high-impact engagements where your recommendations, insights, and leadership directly influence client success and business outcomes.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Client Consultation: Collaborate with clients to understand their marketing goals, target audience, current tech stack, and problems. Conduct thorough assessments of their existing digital marketing technology infrastructure, including tools for analytics, CRM, content management, email marketing, social media, advertising, and automation.
• Tech Stack Evaluation: Evaluate the client's current tech stack and identify gaps, redundancies, and opportunities for improvement. Research and analyze potential digital marketing tools, platforms, and integrations to address the client's specific needs and goals. Consider factors such as scalability, compatibility, ease of use, and cost-effectiveness.
• Digital Experience & Enterprise Platform Consulting Define requirements for digital experience platforms, enterprise content management systems, customer engagement technologies, marketing technology ecosystems, commerce platforms, CRM solutions, and enterprise digital initiatives and consulting expertise across Adobe Experience Manager (AEM), Sitecore, Crown peak, etc. .Collaborate with solution architects and platform specialists to align business requirements with platform capabilities and solution designs
• MarTech, CRM & Customer Data Platforms: Provide consulting expertise across MarTech, CRM, Customer Data Platforms (CDP), personalization platforms, marketing automation platforms, and broader customer experience ecosystems. Support technology selection, capability assessment, integration planning, and business adoption initiatives across customer engagement platforms.
• Data Platform Consulting: Lead requirements and consulting activities for enterprise data platforms, including data ingestion, integration, transformation, governance, lineage, reporting, analytics, and data architecture initiatives. Support data modernization and data-driven transformation programs by aligning business requirements with enterprise data capabilities. Collaborate with data architects, engineering teams, and business partners to ensure successful implementation of data and analytics solutions.
• Recommendations and Transformation Roadmaps: Develop comprehensive recommendations and a roadmap for optimizing the digital marketing tech stack. Present findings to clients, clearly explaining the benefits, costs, and implementation requirements of each recommended tool or integration. Prioritize recommendations based on their potential impact and alignment with the client's marketing strategy.
• Implementation and Integration: Collaborate with internal teams or external vendors in early stages to implement and integrate the selected tools into the client's tech stack. Oversee the deployment process, ensuring proper configuration, data migration, and user training.
• Data and Analytics: Work closely with clients to establish robust data collection and analytics processes within the tech stack. Define key performance indicators and metrics aligned with marketing goals. Configure analytics tools and dashboards to provide accurate and actionable insights for campaign optimization and decision-making.
• Training and Support: Provide training and documentation to the client's marketing team on how to effectively use the new tools and features within the tech stack. Offer ongoing support and troubleshooting assistance to ensure the smooth operation of the implemented solutions. Stay updated on the latest features, updates, and guidelines related to the recommended technologies.
• Performance Monitoring and Optimization: Continuously monitor the performance of the digital marketing tech stack and assess its effectiveness in achieving marketing goals. Analyze data, identify bottlenecks or areas for improvement, and propose adjustments or enhancements to optimize performance. Stay informed about emerging technologies and trends to recommend future enhancements to the tech stack.
• Strategy Development: Develop and implement comprehensive digital marketing strategies aligned with clients' goals. Identify key performance indicators and establish measurable targets to track campaign effectiveness. Provide strategic guidance on the selection and utilization of digital marketing channels, technologies, and tools to enhance online visibility, brand recognition, lead generation, and conversion rates.
• Industry Research: Stay abreast of the latest trends, innovations, and standards in digital marketing. Conduct market research and competitor analysis to identify emerging opportunities, industry benchmarks, and potential areas of differentiation for clients. Share industry insights and thought leadership to guide clients' decision-making and keep them at the forefront of digital marketing trends.
• Client Relationship Management: Foster strong, trusted relationships with clients by delivering exceptional customer service and value. Proactively engage with clients, providing regular updates on campaign performance, industry developments, and new marketing opportunities. Anticipate clients' evolving needs and propose new strategies or initiatives to drive continuous improvement.

Qualifications

• Requires overall experience of at least 12-16 and 7 -10 years in client facing roles
• Bachelor’s or Master’s degree or equivalent experience preferred. MBA or equivalent experience from a reputed Business School with Marketing specialization (Also Non-MBA, with exceptional communication skills)
• Proven experience in digital marketing, preferably in a consulting or agency environment.
• Excellent communication and presentation skills to effectively convey complex ideas to clients and partners
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Demonstrated problem-solving skills and a proactive attitude towards identifying and resolving marketing challenges.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.