SAP Sell & Retain Applications Analyst

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

Position Description

Air Products is a thriving Fortune 500 global company that is growing and looking for talented, driven Information Technology professionals to join our team! With over 21,000 employees and operations in over 50 countries, Air Products is committed to its Higher Purpose of bringing people together to collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. 

We are excited to share that our Digital Technology (DT) team is expanding to meet growing business needs worldwide. We’re investing significantly in our people and systems to strengthen our digital foundation, drive business optimization, and enhance customer experience.  If you are also passionate about achieving these goals, we would like you to consider joining our team.

The SAP Sell and Retain Applications Analyst is responsible for requirements definition, application analysis and functional design of new solutions as well as on performing operational system support within the Sales side of SAP SD, effectively working with Air Products Business groups.  You will be a member of our global Digital Technology Team supporting the suite of applications that fall into the Sell & Retain team.

PRINCIPAL ACCOUNTABILITIES

This position is responsible for the following:

• Provide technical and functional direction in the analysis, design, configuration, testing, deployment, maintenance, bug fixes, and enhancements related to customer and order-to-cash functionality within SAP. This includes the ability to understand SAP SD business processes, translate business needs into practical system solutions, evaluate impacts across SAP and integrated applications, perform or guide configuration, write detailed functional specifications, define and execute testing, support production deployments, troubleshoot incidents, and clearly communicate options, risks, and recommendations to business and DT stakeholders.
• Collaborate effectively with SAP ABAP and cross-functional technical teams to translate business requirements into robust, scalable, and high-quality solutions.
• Partner with Change and Release Management to ensure effective representation, coordination and compliance throughout the change and release lifecycle
• Collaborate closely with Project Managers to support the successful delivery of project milestones and deliverables
• Actively participate in solution design sessions and program‑level functional design reviews
• Leverage functional expertise to guide end users on alternative solution options, ensuring alignment with business objectives and best practices.
• Drive continuous improvement by optimizing services and work processes, improving solution quality and reliability and reducing total cost of ownership
• Deliver and support existing application services through effective incident, problem and change management while ensuring SLA compliance
• Provide rotational on‑call support coverage as required
• Manage SAP background job scheduling, including additions and changes and coordinate with the IT Batch Management and scheduler team.
• Maintain existing services, resolve incidents and problem management, and meet SLAs, and provide rotational on-call coverage.

AIR PRODUCTS COMPETENCIES

All Air Products employees share the same nine core competencies regardless of their role. Those who contribute through others, either leading people, projects or organizations, have eight additional leadership competencies.

WORKING CONDITIONS

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER

The above statements describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

AIR PRODUCTS VALUES

All Air Products divisions are committed to the effective use of the AP Values.  All employees must understand and utilize these values when performing the duties of his/her position.

QUALITY

Quality encompasses all aspects of AP’s business, and every employee is responsible for preventing any nonconformity relating to product, process, and the quality system.  All employees have an obligation to identify and record any such nonconformity and, through designed channels, initiate and recommend solutions.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.