Compliance Operations Specialist, JP

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. Square’s APAC Transaction Monitoring Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space. Reporting to the Square’s APAC Transaction Monitoring Lead, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These functions include supporting know your customer processes and other components of the compliance program as required. 

This role is fully remote based in Japan only.

You Will

• Conduct analysis of customer and transactional activity to identify potential non-compliance, in line with established policies and procedures.
• Monitor and action compliance queues and cases promptly and effectively, ensuring all are addressed within required timeframes.
• Make decisions on cases using applicable policies and escalate issues appropriately when necessary.
• Maintain or exceed established service level agreements (SLAs) and guidelines.
• Communicate professionally and clearly with customers when further information, clarification, or follow-up is required.
• Manage internal escalations through multiple channels, including internal communication and customer relationship management systems, from stakeholders.
• Collaborate with corporate partners to ensure the effectiveness of compliance monitoring activities.
• Assist in the development and review of Compliance policies and programs.
• Participate in and contribute to compliance projects and ongoing program enhancements.
• Advocate for customers and suggest improvements to Square processes and products.  
• Engage proactively in team planning, meetings, and activities.  
• Foster a positive team environment and support the overall success of the compliance function.  

You Have

• Minimum 2 years of experience in Compliance or Compliance Operations.
• Experience working in a finance, risk, or related environment.
• Excellent verbal and written communication skills in both Japanese and English.
• Strong operations mindset, with proven ability to manage time-sensitive directives and self-prioritize tasks across competing priorities.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver outstanding results.
• Strong research, analytical, and investigative abilities.
• Experience working in a customer-focused environment.
• Demonstrated desire to improve the customer experience.
• Passion for Square’s mission and a strong interest in the technology industry.
• Based in Japan.

Nice to Have

• Relevant tertiary education.
• Fin-tech, Banking or insurance industry experience.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page