Office Assistant & CSI Coordinator

Description

 Position Summary

Requirements

Office Assistant / Receptionist Duties:

• Greet and welcome clients, guests, and visitors in a warm, professional manner.
• Answer, screen, and route incoming phone calls and emails in a timely fashion.
• Manage office operations including scheduling, calendar management, and office supply inventory.
• Coordinate incoming and outgoing mail, packages, and courier services.
• Maintain a clean, organized, and presentable reception and common office areas.
• Assist with administrative tasks including data entry, filing, and document preparation.
• Coordinate conference room bookings and prepare meeting spaces as needed.
• Liaise with building management and vendors as required.
• Provide general administrative support to CFO Hammed Rehman and leadership team members as directed.
• Organize and support quarterly GM meetings, executive meetings, and vendor meetings.

Administrative  Duties & Special Projects:

• Monitor, collect, and track KPis and  survey results across all ZT Automotive locations.
• Maintain accurate records of CSI data, reports, and action items.
• Prepare regular administrative KPI reports and present findings to management.
• Perform special duties including reporting, administrative tasks, and preparing PowerPoint presentations for executive meetings.

Qualifications & Requirements

Education:

• Associate’s or Bachelor’s degree required

Experience:

• Minimum 1–2 years of experience in a receptionist, administrative assistant, or customer service role.
• Experience in an automotive dealership or related industry is a plus.
• Prior experience with CRM systems, or customer feedback platforms preferred.

Skills & Competencies:

• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to handle sensitive information with confidentiality and discretion.
• Warm, friendly, approachable, and customer-focused attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Adapt to change, learning attitude