Swedish Speaking Customer Experience Specialist – 100% Remote (Greece)

Swedish Speaking Customer Experience Specialist – 100% Remote (Greece)

Location: 100% Remote (Must be resident in or relocating to Greece)

Professional Service from the Coast to the Capital

We are seeking a professional Swedish-speaking Customer Experience Specialist for a 100% remote position within the Greek territory. This role offers the unique opportunity to support a global leader while enjoying the freedom to live anywhere in Greece. Whether you choose a quiet village in the Peloponnese, a sun-drenched island, or the vibrant urban center of Thessaloniki, you will be part of an elite international team providing top-tier service to the Nordic market.

Key Responsibilities

• Multichannel Support: Deliver high-quality assistance to Swedish-speaking customers via phone, email, and live chat.
• Inquiry Management: Resolve questions regarding product features, order tracking, subscription services, and billing.
• Technical Guidance: Assist users with platform navigation, account recovery, and basic troubleshooting for digital services.
• Quality Excellence: Maintain the high service standards associated with Swedish consumer expectations, ensuring professional and empathetic communication.
• Digital Documentation: Accurately log all customer interactions in the CRM system to ensure seamless follow-up and service continuity.

Requirements

• Language: Native or C2-level Swedish and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Home Office: A quiet, dedicated workspace with a stable high-speed internet connection (company hardware is provided and shipped directly to your door).
• Communication: Strong interpersonal skills and the ability to explain complex information clearly and concisely.
• Aptitude: Comfort using modern digital tools and navigating multiple software interfaces simultaneously.

Relocation & Benefits

• Relocation Package: Paid flight to Greece and 2 full weeks of hotel accommodation to support your initial arrival as you settle into your chosen remote base.
• Work Flexibility: 100% Remote work from any location within Greece. No office presence required.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance-based incentives.
• Professional Perks: Full paid training (conducted virtually), private health insurance, and clear pathways for career progression into management or specialized roles.
• Lifestyle: Enjoy a lower cost of living and the Mediterranean climate while maintaining a professional career within the Swedish market.

Join Our Team

Combine a professional career with the freedom of remote living in one of Europe's most beautiful countries. Submit your application today to start your professional journey with us in Greece.