Manager - Franchise Network Standards

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager - Franchise Network Standards

About the team

For almost sixty years, Franchise has been central to Mastercard's business, helping to build trust and confidence in our brand and network. This competitive edge drives our operations at-scale globally, and fuels continuous innovation in both traditional and emerging payment technologies. We enable secure and seamless transactions for hundreds of millions of consumers and merchants daily around the globe. Our Franchise team establishes industry standards, onboards new partners, manages disputes, and safeguards the safety, security and integrity of our ecosystem. Be part of the team that is shaping and advancing the future of payments.

The Franchise team is responsible for defining how the network operates—ensuring that every participant, transaction, and innovation operates within a consistent, secure, and trusted rule framework.
· Network Standards sits at the intersection of strategy, architecture, and governance, shaping the future of how Mastercard’s network evolves.
· Network Standards is where strategy meets execution, ensuring Mastercard’s rules are applied consistently and effectively at global scale.

The Network Standards team ensures that the rules are implemented, enforced, and continuously aligned across markets, partners, and regulatory environments. In addition, our team architects and defines the Mastercard rulebook, ensuring the network evolves in a way that supports innovation while maintaining consistency and trust.

Overview
The Asia-Pacific Franchise Team is seeking a Manager for Franchise Network Standards. This position will report directly to the Vice President, Franchise Network Standards Lead for Asia-Pacific. The Network Standards team plays a critical role in ensuring that Mastercard’s expansion into new business models and ecosystems occurs at scale, with uniformity, and without compromising trust, compliance, or franchise integrity. As a member of this specialized team, the Manager will contribute to defining operational standards for Mastercard’s network and support the safe development of evolving business models. Key responsibilities include translating Mastercard’s network principles and facilitating the scalable growth of new business models in a secure and consistent manner.


The Role

• Define and maintain global standards that ensure consistent, secure, and compliant network operations across multiple markets.
• Design standards for new payment flows, emerging technologies, and evolving ecosystem participation models.
• Translate strategic products and business innovation into scalable, enforceable network standards.
• Participate in the full lifecycle of standards development, review, approval, and implementation across the organization.
• Adapt network standards for expansion into new markets and business models.
• Support standards development for key domains such as dispute resolution, card design, and multi-rail payment programs.
• Stay ahead of business trends related to new markets and business opportunities; understand/communicate potential impact on licenses, rules, compliance and systems.
• Execute on the company goals to achieve team priorities in tandem with regional business objectives.
• Track and own the outcomes of the Franchise solutions delivered.
• Multi-task and prioritize in order to meet project constraints (budget, deadlines, etc.).


All about you

The ideal candidate should possess the following skills:
• Sound understanding of global payment network constructs including issuing and acquiring.
• Demonstrated ability to develop clear and scalable standards documentation, as well as to translate product, technical, and business requirements into comprehensive network standards and frameworks.
• Excellent interpersonal skills; highly collaborative and organized individual who will communicate and manage relationships across multiple functional areas/teams.
• Structured thinking to balance innovation with regulatory compliance.
• Strong project management and organizational skills.
• Minimum bachelor’s degree or equivalent.
• Ideally at least 3-4 years’ experience in relevant field which involves providing consultancy work to translate business strategies into clear, enforceable standards
• Overseas assignment/work in multiple countries/regions is a plus, but not required.

Don’t meet every requirement? Every person is unique. If you are excited about this role and motivated to make an impact in a dynamic, global environment, we encourage you to apply. At Mastercard, we value diverse perspectives and are committed to fostering an inclusive culture where everyone can thrive.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.