- Location
- Jakarta, Jakarta
- Type
- Full-time
- Department
- Operations
- Source
- Freshteam
Description
Who we are
We are Honest – a company committed to building financial products that people truly love. Our products are designed to be fair, simple, and genuinely useful in everyday life. Our diverse team brings together people from different backgrounds who share the same goal: to create meaningful solutions that make finance better. After successfully launching our first product, we're now in an exciting growth stage, learning fast, moving quickly, and building together as a team.
About the role
You will own the execution of user engagement and re-engagement campaigns across owned channels, working closely with marketing and product managers. You'll be the hands-on operator behind our MoEngage setup, running campaigns that activate new users, recover dormant ones, and reduce attrition. If you love being in the weeds of campaign execution, obsess over messaging that converts, and know your way around tools like MoEngage and WhatsApp Business, we'd love to meet you.
(Focus areas: portfolio actions on activation, average spend per account, dormant account management, attrition management and reactivation)
How you will make an impact
Monitor & Respond: You’ll be our first responder, managing our SOC team and SIEM/SOAR stack and turning "alerts" into "actions” by developing and fine-tuning relevant rules & playbooks.
Automate alert responses to minimize alert fatigue and response time via security workflow automations.
Incident Resolution: Lead security incidents management - from initial detection to post-mortem analysis to prevent re-occurrence.
Vulnerability Management: Hunt for weaknesses in our applications and infrastructures and close the gaps before the bad guys do.
Policy Compliance: Ensure organizational protocols adhere to industry best-practices and regulatory frameworks.
Be The Champion: Own our security solutions stack from EDR, WAF, SOAR, etc. Be the subject matter expert and internal champion for these solutions.
Stay up-to-date with the latest cybersecurity trends, threats, and technologies to improve and contribute to our security program.
What you need to have
Problem-solving skills to help with problem resolutions.
Technical Expertise in IT Security Operations covering broad angles ranging from application, infrastructure, network, and cloud.
Toolbox Mastery: Hands-on experience with EDR, WAF, SOAR, and other security solutions.
Scripting Skills: You look at security vulnerabilities and know what to do to fix them. This requires the knowledge and logic of some well-known languages, such as Python, Go, etc.
Security by default: A "security-first" mindset that incorporates security in everything you do.
Resilience: Things don’t always go smoothly. In case things fail, you know how to recover quickly and learn your lessons.
Effective Communication and Interpersonal Skill in English to collaborate with diverse multi-national teams.
What makes you stand out
Fintech or credit product experience 💳
Deep MoEngage platform knowledge
Experience with app-based growth or lifecycle marketing
Indonesian language skills 🇮🇩
Our application process
Hiring is something we do with care. Here's what to expect after submitting your resume:
The hiring team reviews your application
Initial call with the hiring team
Onsite interviews with relevant team members
Offer
Why you'll love it here
🏦 Everyone gets ESOP — we're all owners here
📚 Training course and book subsidies
You'll work with some of the sharpest people in the industry
🏙 Modern office in the heart of Bangkok
🏥 Top-of-the-line medical healthcare plan
💆 Monthly wellness allowance
🌏 One of the best-funded startups in Southeast Asia, backed by Silicon Valley investors
No titles or hierarchy — we value contribution and celebrate wins together
At Honest, we are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal opportunity workplace.