- Location
- Mandaluyong City, Metro Manila
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Source
- RecruiterFlow
Description
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.
About the Role
Due to a strategic shift toward AI-driven network operations and cloud integration, we are opening a new specialized role for a Lead Network Assurance Engineer. Unlike previous general operations roles, this position is focused specifically on Wireless/Wired Assurance utilizing the Juniper Mist AI platform and overseeing high-level cloud connectivity.
Work Set-up: 100% Work from home
Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)
On-Call: Reactive on-call support as required for high-priority security or cloud incidents
What You’ll Do (Duties and Responsibilities)
- SME Leadership: Serve as the primary Subject Matter Expert (SME) for Juniper Mist, focusing on AI-driven insights to proactively prevent network degradation.
- Cloud Infrastructure Integration: Act as the technical lead for troubleshooting Azure ExpressRoute and AWS Direct Connect integrations—moving the role beyond standard hardware maintenance into cloud-hybrid networking.
- Advanced Assurance: Drive "2nd line" network assurance by identifying root causes in complex low-latency or media broadcasting environments.
- Strategic Documentation: Beyond standard SOPs, you will design technical diagrams and reporting specifically for cloud-networking health and Mist AI performance.
- Operational Training: Conduct knowledge-sharing sessions to upskill junior staff on Mist AI troubleshooting practices.
- Certification: MUST be CCNP certified with an ACTIVE certification status.
- Juniper Mist Proficiency: Proven experience acting as a Subject Matter Expert (SME) for the Juniper Mist AI platform, specifically in managing Wireless and Wired assurance.
- Network Fundamentals: Mastery of core networking concepts including VRFs, Quality of Service (QoS), and Multicast.
- Infrastructure Maintenance: Hands-on experience in performing critical network maintenance, including firmware/software upgrades and implementing complex change requests.
- Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment.
- Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM.
- Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders.
Nice to Have
- Cloud Connectivity: Preferred knowledge of Azure ExpressRoute and AWS Direct Connect.
- Industry-Specific Experience: Advantageous to have experience in media broadcasting or low-latency network environments.
- Security & SD-WAN: A background in Zscaler and SD-WAN is noted as good to have.
Our Hiring Process
We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.
Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
