SALESFORCE ADMINISTRATOR - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Salesforce Administrator to ensure the stable, secure, and efficient operation of the Salesforce platform within a dynamic Telecom IT environment. The individual will manage day-to-day platform activities, support incident and service request resolution, and contribute to change and release processes. This role involves close collaboration with business and technical teams to maintain system reliability, improve data governance, and enhance overall user experience.

## What you’ll do

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• Manage incident and service request resolution, ensuring timely and effective support
• Administer user access, roles, profiles, and permissions in line with governance standards
• Perform data maintenance and ensure strong data quality and governance practices
• Configure Salesforce features including workflows, flows, validation rules, dashboards, reports, and approval processes
• Support release and deployment activities through structured change and release processes
• Monitor platform performance and ensure system stability and optimisation
• Engage with stakeholders to gather requirements, provide solutions, and maintain clear communication
• Maintain documentation, track issues, and ensure appropriate escalation where required
• Collaborate with cross-functional teams to deliver enhancements and resolve complex issues

## Who you are

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• Experienced Salesforce Administrator with proven hands-on platform experience
• Certified Salesforce Administrator (Advanced certification preferred)
• Strong understanding of Salesforce configuration, administration, and system maintenance
• Proficient in user and licence management, security settings, and access control
• Knowledgeable in Salesforce products and functionalities
• Effective communicator with the ability to interact with business stakeholders and end users
• Skilled in managing expectations and providing clear support and issue resolution
• Comfortable working in cross-functional environments with both technical and non-technical teams
• Educated to degree level in computer science or a related technical discipline (preferred)

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

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• Opportunity to work on enterprise-scale Salesforce environments within a global organisation
• Exposure to structured change and release management practices
• Collaborative work culture with cross-functional teams and stakeholders
• Opportunities to contribute to continuous improvement and system optimisation
• A supportive environment focused on learning, growth, and innovation

## What skills you will learn

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• Advanced Salesforce administration and configuration techniques
• Enterprise-level incident, service, and change management processes
• Data governance, compliance, and security best practices
• Stakeholder management and effective communication in global teams
• Platform optimisation and performance monitoring strategies

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

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• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2