IT Specialist

• Gather, analyze, and document business requirements from users and stakeholders, and translate them into functional and technical specifications. 
• Design end-to-end system solutions, workflows, data models, and system architectures that align with business objectives and enterprise standards. 
• Analyze existing systems and business processes, identify gaps and improvement opportunities, and propose effective solution enhancements. 
• Collaborate with Product Owners, Solution Architects, UI/UX Designers, Developers, QA teams, and external vendors to ensure successful project delivery. 
• Lead and support system integration activities with internal and external platforms. 
• Ensure compliance with TM Forum standards (SID, eTOM, Open APIs), security requirements, IT governance, and architecture guidelines. 
• Perform impact analysis, effort estimation, and implementation planning for new initiatives, enhancements, and change requests. 
• Support SIT, UAT, system validation, troubleshooting, and quality assurance activities to ensure system performance, reliability, and compliance with requirements. 
• Coordinate system deployment, production releases, post-production monitoring, issue resolution, and continuous improvement initiatives. 
• Prepare and maintain system documentation, provide user consultation and training, and facilitate knowledge transfer to support and operations teams. 

Qualification 

• Bachelor’s degree or higher in Computer Science, Information Technology, Computer Engineering, or a related field. 
• Minimum 5 years of experience in IT application development and delivery, including at least 3 years of experience as a System Analyst. 
• Strong understanding of Software Development Life Cycle (SDLC) methodologies, including Agile, Scrum, and Waterfall. 
• Proven experience in business requirements analysis, system analysis, solution design, and preparation of functional and technical specifications. 
• Strong knowledge of business process modeling and system design techniques, including UML, Use Cases, Process Flows, and Sequence Diagrams. 
• Solid understanding of TM Forum standards and frameworks (SID, eTOM, Open APIs), Microservices Architecture, and API integration. 
• Experience with web applications, mobile applications, backend systems, databases, cloud platforms, and high-availability enterprise solutions. 
• Excellent analytical, problem-solving, communication, stakeholder management, and documentation skills.