Senior Manager, Business Banking Lending & Credit Strategy

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The Senior Manager, Business Banking Lending & Credit Strategy is responsible for defining and executing the lending strategy and portfolio stewardship across business banking, SBA and centralized credit services ensuring disciplined growth and consistent execution as the business grows. This strategic role links the bankers, credit, products, risk, and governance groups to drive growth, workflow efficiency, and sustainable revenue outcomes.

• Define, maintain, and evolve Business Banking and SBA lending strategy across Business Banking Lending Centers, Client Coverage Segments, and SBA channels.
• Establish clear structure guidance for bankers, including product usage, terms, positioning, and renewal approaches.
• Monitor industry and market lending trends and translate into strategic considerations for conventional and SBA lending platforms, including intake simplification, automation, credit-scored modeling, and digital enablement.
• Serve as the senior Business Banking owner of SBA lending strategy, supporting growth, complexity, and regulatory considerations.
• Support scalable SBA intake processes, workflow consistency, and portfolio oversight as production volumes increase.
• Translate lending strategy into scalable workflows and execution standards that improve efficiency and sustainable revenue outcomes.
• Act as Business Banking’s senior strategic leader to Credit, Product, Risk and Governance partners.
• Monitor Business Banking and SBA portfolio performance, approval trends, mix, and concentration.
• Provide education, feedback, and solution-oriented insights to bankers, SBA teams, and Product partners.
• Partner with Product to inform Business Banking and SBA pricing posture based on observed portfolio and market behavior.

• Bachelor’s degree in business, finance or related field required.
• 12 years of progressive experience in Business Banking, Commercial Lending, Credit Risk, SBA, or related financial services roles with demonstrated responsibility for complex lending structures and portfolio outcomes required.
• Strong partnership experience with Credit, Product, and Operations leaders
• Proven ability to translate strategy into scalable execution.
• Experience influencing without direct authority and operating in matrixed environments.

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.