VP, Client Relationship Manager

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a VP Client Relationship Manager in our Client Engagement team in our UK business. 

The VP, Client Relationship Manager role works alongside the Head of UK Client Engagement and team, in the delivery of the client engagement service and value proposition for Sompo UK. Working seamlessly with underwriting, multinational, claims and distribution colleagues, among others – to deliver exceptional service to existing and potential clients and drive profitable growth.

Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Supporting the Client Engagement team and UK Business, in building trusted advisor relationships with key clients, broking partners and executive sponsors.
• Lead the engagement with a portfolio of existing and prospective clients, developing an understanding of their business and aligning bespoke strategic account plans to deliver Sompo’s value proposition.
• Working with the underwriting, multinational servicing, and claims teams to ensure the timely and successful delivery of insurance solutions according to customer needs and objectives. Ensure the team works closely and collaboratively to effectively address any client issues or concerns.
• Using market knowledge and internal/external leads to identify, quantify, and develop opportunities.
• Implementing the Client Engagement Framework, with regular review meetings, ensuring client contact is maintained and all issues are identified, addressed and relationships built and strengthened.
• Providing overall portfolio ownership of strategic account relationships, ensuring profitability and growth targets are achieved.

What you’ll bring:

• Minimum +10 years’ experience working in a client engagement or business development role.
• Strong relationships and visibility within the risk management and brokerage community
• Highly collaborative, diplomatic, and influential with internal teams, clients, and brokers
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation, and presentation skills as well as verbal and written communication skills
• Willingness to Travel

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. 

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.