- Location
- Dumaguete, PH
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Mid
- Experience
- 1+ years
- Education
- Bachelor
- Industry
- Business Services
- Category
- Human Resources
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- iCIMS
Overview
As a Trainer, you'll deliver training programs to new hires, set clear expectations, and continuously improve training methodologies. Responsibilities include conducting needs assessments, coaching trainees, compiling reports, and acting as a subject matter expert. You'll participate in program evaluations and collaborate with mentors to monitor performance. This role requires strong presentation, coaching, and communication skills with at least 6 months to 1 year of training experience.
Description
Overview
Role: TRAINER
Responsibilities
Main Objectives and Duties:1. Training Delivery / Facilitation
- Delivers training program to new hires prior to endorsement to nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
2. Setting of Training Expectations
- Provides overview of the training flow and encourages total participation and interaction.
3. Participation in Training Design
- Suggests new ideas to improve training programs and delivery.
4. Training Needs Assessment
- Identifies problems or needs of trainees and the training program and seeks solutions to improve learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
5. Reports
- Compiles training reports.
- Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.
6. Meetings and Conferences
- Attends calibrations, meetings, and conference calls over the phone.
7. Information Dissemination and Escalation
- Acts as Subject Matter Expert (SME) on a specific area of support.
- Escalates issues to Miami Business owners for resolution.
Qualifications
Area of Expertise (Skills)
- College graduate of any course or its equivalent.
- At least 6 months to 1 year of work experience in training and development, preferably in a call center setting.
CompetenciesData Management
- Ability to plan, develop, and manage data storage and retrieval systems using accepted data models, standards, and processes.
Training, Teaching & Instructing
- Ability to train, teach, or instruct employees by providing procedures, standards, quality parameters, practices, equipment operation, and software knowledge.
- Ability to develop and deliver relevant training for employee growth or performance improvement.
Presentation Skills
- Ability to deliver presentations suited to audience needs.
- Demonstrates competency in presentation tools, content organization, visual aids, and communication style.
Coaching, Counseling, & Mentoring
- Ability to guide and provide feedback to improve knowledge, skills, and performance.
- Uses techniques such as reflective listening, communication, and goal setting.
Communication
- Ability to clearly transmit and receive information across various channels and media.
Education
Bachelor’s Degree