Food & Drink Runner

         Duties/Responsibilities:

• Deliver food and beverage orders from the kitchen or bar to guests promptly and accurately.
• Ensure all items are presented according to resort and restaurant standards.
• Communicate effectively with servers, bartenders, and kitchen staff to ensure accurate and efficient service.
• Assist servers by refilling water, beverages, and bread service when needed.
• Confirm that guests have everything they need upon food delivery and respond quickly to additional requests.
• Maintain cleanliness and organization of service stations, and tray stands.
• Ensure plates, trays, and glassware are carried safely and handled with care.
• Remove empty dishes and glassware from tables in coordination with the service team.
• Support the expediting in organizing food orders and prioritizing timing for delivery.
• Perform side work, including restocking and cleaning duties, as assigned by supervisors.
• Communicate guest feedback, special requests, or issues promptly to servers and management.
• Uphold all food handling and safety standards to ensure compliance with health regulations.
• Attend all required pre-shift and team meetings.
• Assist other team members as needed to ensure efficient service operations.

         Essential Traits:

• Friendly, professional, and engaging demeanor.
• Strong communication and active listening skills.
• Commitment to providing superior guest service and satisfaction.
• Dependable and punctual; demonstrates flexibility with scheduling.
• Ability to multitask efficiently in a fast-paced environment.
• Excellent personal presentation and attention to detail.

Key Results Indicators:

·  Accurate and timely delivery of food and drinks.

·  Efficient communication and cooperation with service, bar, and kitchen teams.

·  Clean, organized, and fully stocked service areas.

·  Consistent attendance and reliability.

        Specific Technical / General:

·  Previous experience in food service or hospitality preferred but not required.

·  Basic knowledge of food and beverage service procedures.

·  Ability to lift, carry, and balance trays up to 50 pounds.

·  Ability to stand and walk for extended periods and move quickly in tight spaces.

·  Availability to work evenings, weekends, and holidays as required.

·  Excellent communication and interpersonal skills.