CSR Account Manager

Description

Essential Job Functions:

• Strengthen the relationship between Something Inked’s internal and external stakeholders/clients by driving decisions collaboratively, resolving conflicts, and ensuring follow-through with regular communication, including phone, email, and onsite meetings. 
• Gain knowledge and insight about client businesses and needs.
• Identify new customers, work new leads, and redevelop old accounts by offering exceptional quality, price and customer service.
• Process all company orders for trackability through ShipStation via USPS, UPS, FedEx or per customers’ requested delivery method. 
• Plan for potential scenarios that could impact client’s timeline.
• Collaborate and communicate with outside sales representatives to drive revenue.
• Negotiate rates and ensure prompt payments. 
• Multi task and thrive in a fast pace environment
• Be able to know and account for anywhere from 20-100 open jobs.
• Contribute to a safe, respectful, and productive work environment
• Perform job functions with consistency and regularity, minimizing quality issues.
• Maintain a clean and hazard free work environment by contributing to housekeeping.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to employees. 

Requirements

Skills and Requirements:

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• 1+ years of professional experience in Customer Success/Account Management or relevant experience in negotiating or growing customer relationships
• Able to work in a fast-paced environment
• Excellent phone skills and internet savvy
• Excellent verbal and written communication skills
• Exceedingly high standards of work ethic and self-motivated
• Ability to learn Something Inked products
• Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions
• Excellent attention to detail
• Ability to multi-task and problem solve
• Intermediate experience with Microsoft Office (Excel, Work, etc.)