Customer Onboarding & Account Manager

We're working with a high‑growth UK SaaS business operating in the workforce and operations technology space. The company is founder‑led, with the CEO having successfully built and sold two previous businesses, and this is now their third - very much in scale‑up mode, with strong momentum and a long‑term vision.

The platform combines software, automation, AI and hardware to help organisations manage onboarding, presence, time, safety and wider workforce operations. It's a genuinely interesting product with real‑world use cases.

The Role

This is an onboarding‑led Account Manager position sitting post‑sale, working closely with the new business sales team.

You will own the customer journey from implementation through to long‑term relationship management and growth, acting as a consistent, trusted point of contact.

Typical responsibilities include:

• Leading customer onboarding and implementation projects
• Managing multiple customer accounts and priorities at once
• Acting as the main point of contact post go‑live
• Driving product adoption and value realisation
• Identifying and managing renewal risk
• Spotting upsell and expansion opportunities based on customer needs
• Running regular check‑ins and strategic reviews
• Working in a "buddy" model alongside sales rather than a hand‑off approach
• Documenting activity and maintaining clear customer records

This role suits someone who enjoys ownership, accountability and customer interaction, and who is comfortable learning a product in depth rather than relying on scripts or rigid processes.

What We're Looking For

You're likely to be a strong fit if you have experience in:

• SaaS onboarding, implementation, professional services or customer success
• Customer‑facing roles where you've owned delivery, not just supported it
• Learning complex products quickly and explaining them clearly to customers
• Managing multiple accounts, projects or stakeholders simultaneously

We're particularly interested in people who:

• Take ownership rather than waiting for direction
• Are comfortable speaking to customers and presenting solutions
• Can handle ambiguity and fast‑paced environments
• Don't need heavy enablement to get up to speed

Working Pattern & Location

This role is full‑time office based, 5 days a week, at the company's HQ in Epworth, North Lincolnshire. Candidates must be within a commutable distance and genuinely comfortable with an office‑first setup.

This is a hands‑on, collaborative environment, and the business places real value on being together in the office.

The Environment & Perks

• Founder‑led, product‑driven culture
• Direct access to decision‑makers
• No hiding behind tickets or process
• Supportive but high‑expectation environment
• Free food and drinks, fully stocked kitchen
• Social office with breakout areas and games table

Salary

Indicative base salary of £50,000 - £65,000, with flexibility for the right person depending on experience and scope.