Customer Experience Associate - Unlimited Biking Hilton Head Island, SC

About the Role

You’ll be the face of Unlimited Biking — helping guests have an amazing experience from the moment they walk in to the moment they ride out.

This is a fast-paced, high-energy role combining customer interaction, light operations, and teamwork. If you like being around people, staying active, and working in a fun environment — this is for you.

What You’ll Do

• Welcome and check in guests quickly and professionally
• Help customers choose the right bikes and experiences
• Upsell tours and add-ons (and earn more doing it)
• Set up bikes and make sure everything is ready to ride
• Keep the store organized, clean, and running smoothly
• Work closely with your team to handle high customer volume

Why This Job Is Different

• You’re not stuck behind a desk — you’re part of the experience
• Fast-paced days go by quickly
• Great team environment (no dead energy)
• Opportunity to grow into leadership roles
• Work in one of the most fun tourism environments

Who You Are

• Outgoing, positive, and comfortable talking to people
• Quick on your feet and able to multitask
• Reliable and team-oriented
• Enjoy being active (this is not a sit-down job)
• Customer service or sales experience is a plus

Schedule

• Flexible scheduling available
• Must be available weekends
• More hours available during peak season