Client support associate

Job Title: Client Support AssociateCompany: Hazelwood HomesLocation: [City/State]Hazelwood Homes is a fast-growing real estate company that specializes in building and selling high-quality homes. Our team is dedicated to providing exceptional customer service and creating beautiful, comfortable living spaces for our clients. To support our continued growth, we are seeking a proactive and customer-oriented Client Support Associate to join our team.As a Client Support Associate at Hazelwood Homes, you will play a vital role in ensuring our clients have a positive experience throughout their entire home buying process. You will be the first point of contact for our clients, providing them with exceptional support and communication while guiding them through each stage of their home purchase. We are looking for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.Responsibilities:Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional mannerProvide support to our Sales team by creating and maintaining customer files and recordsCoordinate and schedule appointments for clients to view our model homesAssist in the preparation and delivery of sales contracts and other administrative tasks related to purchasing a homeAnswer incoming calls and respond to emails from prospective clients, providing relevant information and directing them to the appropriate team membersCollaborate with marketing and sales teams to create and maintain a strong online presence, ensuring that all customer inquiries are addressed promptly and accuratelyProactively communicate with clients to provide updates on the progress of their home purchase and address any potential issuesAttend client meetings and home inspections as needed, ensuring that all necessary documents and materials are prepared and organizedContinuously evaluate and improve our customer support processes to ensure efficiency and effectivenessRequirements:High school diploma or equivalent; college degree preferred1-2 years of experience in a customer service or administrative roleProficient in Microsoft Office and customer relationship management (CRM) softwareExcellent communication and interpersonal skillsStrong organizational and time-management abilitiesAbility to work independently and collaborate effectively in a team environmentAssertive and confident in addressing customer concerns and inquiriesPassion for delivering exceptional customer service and creating positive experiences for clientsKnowledge or experience in the real estate industry is a plus, but not requiredAt Hazelwood Homes, we are proud to provide a supportive and collaborative work environment. We offer competitive compensation, advancement opportunities, and a comprehensive benefits package. If you are looking for a challenging and rewarding career in the real estate industry, we encourage you to apply for the role of Client Support Associate. Join our team and be a part of creating beautiful homes and happy clients.