Product Manager

Position Summary: 

With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.

As the Product Manager, you will manage an existing portfolio of products while defining product  strategy and roadmap. You will work closely with cross-functional teams such as marketing, product, and more to deliver ways to improve product performance. This includes functionality, user experience, and more. You will have access to data to make data-driven decisions and will interact with customers to gain valuable insights. 

What you’ll do:

• Be the owner of product KPIs, including revenue, ARPU, churn, and customer satisfaction metrics
• Own product life cycle, including product and market research, competitive analysis, roadmap development, iterative product development, feature releases, and product launches
• Create and maintain Product Descriptions 
• Responsible for managing pricing and costs 
• Invest in understanding the customer and identifying areas of improvement to deliver the optimal experience
• Communicate clear objectives with marketing, sales, and support channels to deliver on product performance 
• Translate product strategy into detailed requirements for prototyping and technical design by collaborating with engineering 
• Provide direction to the marketing team on product promotions and offers, and aids for sales channel 
• Partner with the engineering team to define requirements, prioritize work, and do product testing 
• Pilot products to pressure test assumptions 
• Provide product demos and training 
• Track and analyze success metrics
• Support other tasks or projects as assigned to meet team and business needs

About you:

• Strong communicator with the ability to create content and present ideas to different audiences
• Excellent ability to use qualitative and quantitative data sources to advise decision-making 
• Experience collaborating with other teams to build alignment across the organization
• Familiarity with delivering products iteratively by  working very closely with engineering teams 
• Experience coordinating and prioritizing against time, scope, and resources  
• Excellent ability to communicate vision, roadmap, and requirements
• Strong understanding of the hosting industry or related industries, including web development 
• Familiar and comfortable with AI tools and technologies
• Prior experience working with SCRUM or other agile methodologies will be considered a plus

What we offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

It is anticipated that this position will be performed outside of Ontario.