Desktop Support Specialist 2

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We’re the IT Desktop Support team at Dexcom Malaysia, the backbone of our IT operations, ensuring every employee stays connected and productive. Our mission is to deliver seamless technology experiences, resolve challenges quickly, and keep the business running smoothly. We thrive on collaboration, problem-solving, and providing exceptional support in a dynamic, fast-paced environment.

Where you come in:

• You provide hands-on technical support for desktops, laptops, mobile devices, and peripherals
• You deliver on-site IT support for issues within the manufacturing environment to ensure minimal disruption to production
• You troubleshoot hardware and software issues to minimize downtime and maintain productivity
• You manage user accounts, access permissions, and system configurations in compliance with IT policies
• You collaborate with cross-functional teams to resolve escalated technical problems
• You maintain accurate documentation of incidents, resolutions, and system changes
• You assist in deploying updates, patches, and new technology solutions across the organization
• You ensure adherence to security protocols and contribute to continuous improvement initiatives
• You draft, review, and enhance Knowledge Base articles related to desktop system configuration, maintenance, and troubleshooting
• You perform additional duties as assigned to support team and organizational goals

What makes you successful:

• You are a problem-solver with strong analytical and troubleshooting skills
• You are customer-focused, with excellent communication and interpersonal abilities
• You have proficiency in Windows OS, Microsoft 365, and common enterprise applications
• You have experience with hardware diagnostics and repair
• You have knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• You have ability to manage multiple priorities in a fast-paced environment
• You have IT certifications such as CompTIA A+, Microsoft Certified Professional, or equivalent are nice to have
• You have experience in enterprise-level IT support or manufacturing environments are nice to have
• You have familiarity with ITIL processes and ticketing systems are nice to have

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.