Director, Clinical Operations

Description

JOB SUMMARY:Reporting to the Vice President, Vancouver Acute Services, the Director in collaboration with designated Physician Leaders, is accountable for the overall operational management of programs/services within a designated Community of Care area (CoC). They establish the operational framework and infrastructure needed to support program/service delivery and plans, and allocates and manages all physical, human, and financial resources. A key focus of the role is to ensure that the strategic objectives and operational plans are carried out to provide efficient and effective delivery of health care services within an academic, research and client centred environment. The Director collaborates with colleagues and co-workers in identifying service delivery models and processes to ensure seamless integration of services within the acute care, community care and primary health care networks, that are focused from the ‘lens of the consumer’, support healthier lives and address the needs of the community, while maintaining system sustainability. They are also responsible for providing leadership and direction to management/senior staff within the programs/services to ensure that priorities are addressed and the programs/services goals, in keeping with the vision, values and strategic direction of the organization, are achieved. Additionally, the incumbent leads or participates in local/regional/provincial working groups/committees to plan new initiatives and provide guidance in the identification of emerging issues and opportunities and influence the development of long term directions, priorities and strategic options to address their portfolio issues.

 

If you have any questions please email Harleen Dastur-Randhawa, Manager Executive Careers at [email protected]. QUALIFICATIONS:Master’s degree in Health Services Administration, Business Administration or related Master’s degree, with more than ten (10) years’ recent, related experience in a progressively more senior management/leadership role within a large, academic health care setting, including direct supervisory experience. Current registration with relevant professional College/Association, if applicable. Demonstrated commitment to on-going learning, professional development and collaborative practice.ROLE SPECIFIC EXPERTISE:• Fosters collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect• Inspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.• Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient care.• Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.• Physical ability to perform the duties of the position.MANAGEMENT COMPETENCIES:Respect:• You question actions inconsistent with our values.• You treat people with fairness and respect independent of their status or disagreement with you.Performance Excellence:• You hire great people and expect great things from them.• You inspire others with your thirst for excellence.Learning Organization:• You create an environment where people can flourish and grow.• You seek what is best for the health system, rather than the best for yourself or your group.Courage to Innovate:• You challenge the status quo to improve quality and sustainability.• You take smart risks and make tough decisions without agonizing.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.