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- Location
- Mandaluyong City
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Manager
- Experience
- 5+ years
- Education
- Bachelor
- Industry
- Hospitality
- Category
- Customer Success
- Role type
- People Manager
- Environment
- Customer-Facing
- Closing date
- Jul 23, 2026
- Source
- CareersPage
Description
Customer Experience Manager
Location: Mandaluyong
Work Setup: Onsite
Schedule: Monday–Friday | Morning Shift
Job Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, or any related field
- With at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success roles
- Must have at least 2–3 years of people management experience
- Strong background in customer journey mapping, process improvement, and customer engagement strategies
- Experience in handling customer feedback, escalation management, and service quality initiatives
- Data-driven with experience in analyzing customer metrics, KPIs, and performance reports
- Excellent communication, stakeholder management, and problem-solving skills
- Preferably with experience in hospitality, F&B, or service-oriented industries
Key Responsibilities:
- Develop and implement customer experience strategies to enhance customer satisfaction and loyalty
- Monitor and improve customer journey touchpoints across different channels
- Manage customer feedback, concerns, and escalations effectively
- Collaborate with cross-functional teams to improve service delivery and customer processes
- Track and analyze customer metrics and generate insights for business improvements
- Lead and mentor CX team members to achieve operational goals and service excellence
Skills
Customer Service
Languages
English
Shift
Morning
