Manager, Inventory Control and Accuracy

Location

The role is based in our Ashland, Virginia Distribution Center.

Overview

The Inventory Control & Accuracy Manager is responsible for overseeing inventory accuracy, inventory integrity, and inventory-related compliance activities within the Distribution Center. This role leads the Inventory Control function to ensure accurate inventory records, effective audit processes, strong internal controls, and operational accountability related to shrink, damage, expiration, and inventory adjustments.

 

The role partners closely with Distribution Center Operations, Finance, Supply Chain, Loss Prevention, IT, Merchandising, and Customer Care to identify and resolve inventory discrepancies, support operational efficiency, and maintain alignment across systems and processes. The Inventory Control & Accuracy Manager also serves as the primary site contact for inventory audits, SOX compliance activities, and inventory reporting.

 

This position requires strong analytical capability, operational leadership, systems knowledge, and the ability to lead teams in a fast-paced distribution environment.

Responsibilities

Inventory Accuracy & Control

• Lead the day-to-day operations of the Inventory Control department, including staffing, scheduling, workload prioritization, and performance management.
• Oversee inventory accuracy processes including cycle counts, bin audits, location audits, order audits, and inventory reconciliation activities.
• Manage processes related to inventory shrink, damages, expired product, and inventory adjustments.
• Review and approve significant inventory adjustments and investigate root causes of discrepancies.
• Determine when wall-to-wall physical inventories are required and coordinate execution activities.
• Maintain inventory integrity across warehouse management and inventory systems to ensure accurate inventory visibility and availability.
• Develop and maintain standard operating procedures related to inventory movement, adjustments, counting processes, and inventory controls.

Audit, Compliance & Controls

• Establish and maintain inventory control processes that support compliance with Sarbanes-Oxley (SOX) requirements and company policies.
• Serve as the Distribution Center point of contact for internal audits, external audits, and Finance-related inventory inquiries.
• Ensure inventory adjustment controls, access controls, approval processes, and audit documentation are maintained and compliant.
• Support product recall, market withdrawal, regulatory, quality, and safety-related inventory processes as required.
• Partner with Finance and Operations leadership to ensure inventory-related reporting and controls are accurate and audit-ready.

Reporting & Analytics

• Develop and maintain inventory reporting and performance metrics related to inventory accuracy, shrink, damages, expiration, and operational trends.
• Analyze inventory discrepancies and identify root causes through data analysis and operational review.
• Provide regular reporting and insights to Distribution Center leadership and Finance teams.
• Monitor inventory control KPIs and recommend corrective actions to improve inventory performance and reduce loss exposure.
• Support operational decision-making through accurate inventory analysis and reporting.

Cross-Functional Partnership

• Partner with Operations, Finance, IT, Supply Chain, Loss Prevention, Customer Care, Merchandising, and other business partners to resolve inventory issues and improve inventory accuracy.
• Collaborate with operational leaders to address process gaps impacting inventory integrity.
• Support testing, validation, and implementation activities related to inventory system enhancements or process changes.
• Communicate inventory risks, trends, and operational concerns to site leadership in a timely manner.

Supervisory Responsibilities:

• Lead, coach, and develop Inventory Control team members and supervisors.
• Establish clear performance expectations and accountability standards for the department.
• Support training and development initiatives related to inventory processes, systems, and controls.
• Promote a culture of accountability, accuracy, teamwork, and operational discipline.

Qualifications

         

Education & Experience:

• Bachelor’s degree preferred or equivalent combination of education and relevant work experience.
• 5+ years of inventory control, warehouse operations, or supply chain experience preferred.
• Prior leadership experience within a distribution or warehouse environment required.
• Experience supporting inventory audits, cycle count programs, and inventory reconciliation processes preferred.

Knowledge and Skills:           

• Strong understanding of inventory control principles, inventory accuracy practices, and warehouse operations.
• Knowledge of inventory audit processes, internal controls, and compliance requirements.
• Experience working with Warehouse Management Systems (WMS), ERP systems, and inventory reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Effective verbal and written communication skills with the ability to interact across all levels of the organization.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel.

Leadership Competencies

• Ability to lead teams, drive accountability, and develop talent.
• Strong decision-making and conflict resolution skills.
• Ability to influence and collaborate across departments and operational levels.
• Demonstrated ability to balance operational urgency with compliance and accuracy expectations.

Equal Opportunity PolicyThe Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative.  We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith.  To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.