Patient Access Representative

Nature and Scope

RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

 

Location

• We are located 1065 Bucks Lake Rd Quincy, CA 95971

 

Compensation

Compensation Philosophy:

• We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience

Compensation Range:

• $19.83 - $25.31 / hour 

 

Job Status / Shift Information

• Full-time, benefited
• Monday-Friday, 8:00 am to 5:00 pm.

Qualifications

Prefered Experience:

• Two (2) years experience in health care environment. 
• At least one (1) to three (3) years of customer service.

 

Knowledge, Skills, and Abilities:

• Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills.
• Superb customer service, teamwork, and conflict resolution skills.
• Excellent written and oral communication skills.
• Must be able to work with minimal supervision.
•  Efficient time management skills and ability to multi-task.
• Strong understanding and comfort level with computer systems. 

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
• Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

 

Benefits / Perks

Options offered to benefit eligible employees:

• Excellent Medical, Pharmacy, Dental, and Vision Plans
• Paid days for continuing education, bereavement, and jury duty
• Retirement Plans with 3% company contribution
• Voluntary Life Insurance and Long Term Disability
• Considerable Paid Time Off
• And more! PDH Benefits to review more details on current options available

Perks all employees can enjoy:

• Inclusive and connected work environment
• Competitive Compensation
• Discounted memberships with Flight/American Medical Care Network
• Shift differentials paid for certain work shifts, including Holiday pay

Child Care:

• PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or [email protected].

 

Why Plumas District Hospital

Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!

 

Contact Information

Recruiter Name/Email:

Nicholas Clawson

 

Department Phone:

530-283-7169