Food Services Support Person

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Job Requisition ID:

2026-00878

Time Type:

Full time

Employee Group:

Union

Job Category:

Food Services

Employment Type:

Permanent

Department:

Food Services - Employee Relations

Hiring Range:

$20.31

Posting Information:
This posting is for an existing vacancy.

4 roles available

Internal posting expires June 25th at 11:59 PM

These positions are contingent on funding.

Job Description:

Primary Purpose

Perform a wide variety of duties in a fully directed manner supporting the preparation and service of innovative, fresh, and great tasting food in various outlets while delivering a superior customer experience with personalized, friendly, and knowledgeable service.

 

Key Accountabilities

The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors.  Examples include but are not limited to:

 

• Support and assist with food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes.

• Follow direction on merchandising and display set-up, ensure food is visually pleasing and presented in accordance to direction and recipe. Some stock replenishment when directed.

• Respond to immediate customer needs. Strive to meet service standards, use “making it right” protocol as necessary. Escalate unresolved complaints to the FSA, GL or Supervisor.

• Assist in covering breaks in their units and at times other units within their working group.

• Provide functional direction for casual employees including explaining how to perform tasks and some problem resolution.

• Processing general transactions. Loading cards with funds. May count float with oversight.

• General cleaning and sanitizing. Report equipment issues to Group Leader or FSA.

• Complete Food Safety certification training.

 

Required Qualifications

Experience

• Some food service retail or equivalent experience would be an asset.

• G driver’s license would be an asset

Knowledge/Skills/Abilities

• Ability to work in a fast paced, customer oriented environment.

• Interpersonal, organization and communication skills.

• Ability to remain calm and polite at all times, able to multi-task and show initiative.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.