Patient Access Engagement Specialist

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 

• Student Loan Repayment Assistance & Reimbursement Programs 

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, and leadership programs  
• And more

 

 

Mon-Fri 11A-8P

Description

 

JOB REQUIREMENTS:

• Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment.
• Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
• Enters all patient demographic, medical and financial information accurately into Epic scheduling system.
• Maintain basic understanding of insurance, pre-certification and referrals.
• Performs scheduling functions in accordance with policies and procedures.
• Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
• Maintains a good working relationships with physician offices and fellow colleagues within the hospital.

 

MINIMUM QUALIFICATIONS:

• Minimum 6 months of medical office experience, scheduling environment or call center required.
• AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
• Preferred scheduling knowledge in various specialties including mammography and bone density.
• ADDITIONAL REQUIREMENTS: Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred.
• Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
• Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
• Strong computer, writing, and customer service skills are essential. Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
• Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care.

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work ta

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.