Business Analyst

We’re looking for a Business Analyst to join our Enterprise Project Management Office and help turn strategy into practical, high-impact change. You’ll work with stakeholders across the business to understand challenges, uncover opportunities and shape clear requirements, processes and solutions that deliver meaningful outcomes for our customers and our business.

In this role, you’ll be at the centre of turning ideas into practical, deliverable solutions. Partnering with SMEs, Product Owners, Project Managers, technology teams and senior stakeholders, you’ll clarify business needs and shape future-state processes that support confident decision-making and successful delivery.
You’ll bring structure, curiosity and clear thinking to complex problems, using your analysis skills, commercial awareness and systems mindset to support quality outcomes across transformation, integration and platform initiatives.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

• Strong business analysis experience, including experience as a Technical Business Analyst in complex integration or platform programs within telco, including NBN environments.
• Strong knowledge of business analysis methods, tools and frameworks, including BABOK and Agile BA practices.
• Experience with telco operations, BSS/OSS capabilities, process value streams and systems involved in delivering business outcomes.
• Strong process and systems modelling skills, including BPMN 2.0, UML, context diagrams and data-flow diagrams.
• Understanding of integration and orchestration concepts such as microservices, event-driven architecture, messaging, workflow engines and CI/CD practices.
• Ability to define and manage non-functional requirements across performance, scalability, reliability, security, observability and supportability.
• Excellent facilitation, communication and stakeholder influencing skills across senior leaders and cross-functional teams.
• Strong analytical, planning and organisational skills, with the ability to manage competing priorities and deliver quality outcomes.
• A continuous improvement mindset and the confidence to challenge the status quo.

What you’ll be doing:

• Facilitate discovery to elicit, analyse and document business and technical requirements.
• Translate business outcomes into end-to-end process models, functional and non-functional requirements, user stories and acceptance criteria.
• Produce clear BA artefacts such as BPMN models, use cases, context diagrams, data-flow diagrams and requirements packs.
• Partner with project, product, architecture, engineering and delivery teams to ensure requirements are structured for effective solutioning.
• Maintain quality and traceability across requirements, design, testing and release.
• Champion BA standards, frameworks, tools and ways of working across the BA practice.
• Build trusted relationships with senior stakeholders and confidently navigate complex conversations.
• Identify risks, dependencies and opportunities early, ensuring they are understood, owned and managed.
• Support change, training and testing activities to enable successful adoption of solutions.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [email protected]

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!