- Location
- Stoke
- Type
- Full-time
- Department
- IT
- Source
- Pinpoint
Description
Customer Support Technician
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Stephanie Peel
Description
The Loss Adjuster Technician supports Adjusters in managing property claims over £25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims.
What will your day look like:
Managing claims alongside Adjusters and independently when needed
Handling inbound/outbound calls with customers, suppliers, and clients
Reviewing and issuing reports
Resolving queries and complaints
Appointing and managing suppliers
Supporting technical decisions within delegated authority
Managing emails, tasks, and caseloads efficiently
Handling inbound/outbound calls with customers, suppliers, and clients
Reviewing and issuing reports
Resolving queries and complaints
Appointing and managing suppliers
Supporting technical decisions within delegated authority
Managing emails, tasks, and caseloads efficiently
#INDUKI
Knowledge and Abilities:
2+ years in property claims management
Ability to review scopes of work and spot errors
Understanding of claim reserving
Strong written and verbal communication
Good numeracy, literacy, and IT skills
Excellent time management
Proactive, enthusiastic, polite phone manner
Team player
Ability to review scopes of work and spot errors
Understanding of claim reserving
Strong written and verbal communication
Good numeracy, literacy, and IT skills
Excellent time management
Proactive, enthusiastic, polite phone manner
Team player
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
