Primary Location:

JHHS - Med Center East - UMC

Address:

3920 Dutchman Lane Louisville, KY 40207

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists, and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.

Essential Functions:
•    Projects a positive and personal image under all circumstances.
•    Able to utilize appropriate computer and phone systems.
•    Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
•    Answers and responds to external and internal phone calls in a timely manner.  Check and responds to emails in a timely and professional manner.
•    Completes prior authorizations and appeals completely, accurately, and promptly.
•    Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
•    Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
•    Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
•    Supports goals of department/organization.  Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
•    Performs other duties as assigned.

Shift Requirements: 
Shift Length (in hours):    8 Hour Shift
# Shifts/Week:    5 Day Week
Overtime Required:    X Infrequently     ☐ Sometimes    ☐ Often     ☐ n/a (exempt position)

Other Functions:

•    Maintains compliance with all company policies, procedures, and standards of conduct 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Additional Job Description:

Education:
•    High School Diploma or equivalent required
Experience: 
•    Excellent organizational, oral & written communication skills required
•    At least one year of medical office experience preferred
•    Medical terminology preferred

Licensure:
•    None required
Certification:
•    None required
Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    Must be dependable, professional and a team player
•    Critical thinking skills
•    Solid oral and written communication skills and detailed oriented
•    Ability to multi-task and be flexible with job demands
•    Energetic, motivated individual that connects well with people

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and protects sensitive data at all times
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health