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Claim Product Manager

Great American Insurance Group

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Location
OH Cin-GA Tower, United States of America
Workplace
Hybrid
Type
Full-time
Department
IT
Seniority
Manager
Experience
3+ years
Education
Bachelor
Visa
Not sponsored
Source
Workday

Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims.  

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

The Corporate Claims division is seeking an Associate Technical Product Manager to serve as the business-side Product Owner for Claims technology initiatives. This role partners closely with IT and is responsible for identifying opportunities, defining solutions, prioritizing work, and delivering business value. It will include work in our core claim systems and AI solutions. The position requires strong Claims domain knowledge, business analysis skills, stakeholder management capabilities, and a passion for leveraging technology, AI, and automation to improve business outcomes.

Essential Job Functions and Responsibilities 

  • Assist in developing and prioritizing the product roadmap, ensuring alignment with business goals and customer needs. May conduct market research and competitive analysis to identify opportunities and threats.

  • Collaborates with stakeholders to gather and prioritize product requirements.

  • Partners with engineering teams to translate business needs into user stories and technical specifications.

  • Aids in overseeing the product development lifecycle, from concept to launch. Works with engineering teams to ensure timely delivery of features and enhancements.

  • Serves as the primary point of contact for product-related inquiries. Assists in communicating product vision, strategy, and progress to stakeholders at all levels of the organization.

  • Advocates for the end-user by ensuring that products are intuitive, user-friendly, and meet quality standards.

  • Assists in conducting testing and gathering feedback.

  • Partners with engineering teams to support the resolution of technical challenges.

  • Assists in tracking and analyzing product performance metrics, identifying areas for improvement, and implementing changes to optimize product performance.

  • Assists in tracking and analyzing product performance metrics, identifying areas for improvement, and implementing changes to optimize product performance.

  • Performs other duties as assigned.

Qualifications:

  • Bachelor's degree in Business, Information Systems, Insurance, Risk Management, Computer Science, or related field; or equivalent work experience.

  • 3+ years of experience in Property & Casualty insurance, claims operations, product management, business analysis, process improvement, or technology delivery roles.

  • Strong verbal and written communication skills with the ability to communicate effectively with both business and technical stakeholders.

  • Ability to analyze complex business processes, identify improvement opportunities, and recommend practical solutions.

  • Demonstrated ability to influence without direct authority and build consensus across multiple stakeholder groups.

  • Strong organizational, prioritization, and problem-solving skills.

Business Unit:

Corporate Claims

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

 

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

 

*Excludes seasonal employees and interns.

Skills

Risk Management