Supplier Leader Soft Services

Supplier Leader Soft services – Building Experience & Excellence (BEE)

Permanent contract, fulltime, Brussels 

GJA: Facility Service Expert IV (18) 

Your role & work environment 

You will join BEE (Building Experience & Excellence) at ING Belgium — the department responsible for all real estate and facility services.

Within the Service Excellence team, as Supplier leader Soft services you own the Service line ‘Soft services’ covering:

• cleaning and gardening
• waste mgt
• moves
• Logistics (archives, mail & print services, postal charges).
• Subscriptions
• Support for Travel

Your key responsibilities 

• Owns vendor relationship end-to-end for the Service Line
• Sets and tracks SLA, savings and risk targets
• Approves operational decisions inside the Service Line
• Pairs daily with the Supplier Analyst
• Represents the Service Line in supplier QBRs
• IS responsible for Analyse ESAT/CSAT and improve
• Tracks recurring obligations
• Vendor performance actions (warnings, escalations)

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping

others to be successful and a knack for always being a step ahead. In other words, you

strive to bring fresh ideas to life and embrace challenges in a fast changing and complex

environment. You are a naturally collaborative person who listens and invests in others to

achieve common goals. You love to challenge the status quo and are eager to propose

creative solutions to problems.

As a Supplier Leader for the Soft Services Line, you will also need:

• A master’s degree or equal by experience

• 5 years’ experience in supplier and/or facility management

• Strong negotiation skills and the ability to plan and align stakeholders

• MS Office

• Dutch, French, English