Ecommerce Manager, Amazon & eRetailers (Hybrid Role - New York)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role: 

Reporting to the Vice President of Amazon & eRetail, the ECommerce Manager, Amazon & eRetailers, this role will oversee and optimize our Amazon EU accounts, focusing on Point of Sale (POS), Wholesale and Marketing initiatives. 

In this role, you will play a pivotal role in managing and expanding our relationship with Amazon globally, with a specialized focus on scaling our Amazon Europe (EU) business across multiple locales (UK, DE, FR, IT, ES). You will ensure that regional revenue, profitability, and velocity goals are not only met but exceeded through strategic planning and precise tactical execution. 

Key Responsibilities

Amazon EU Account & Relationship Management: 

• Pan-European Operations: Serve as the functional expert for Amazon EU, managing the complexities of cross-border trade, localized compliance, and marketplace nuances across the UK and EU locales 
• Vendor Central & Strategy: Oversee day-to-day operations within Amazon Vendor Central, handling catalog health, variations, buy-box suppression, and operational chargebacks 
• Pan-EU Inventory & Logistical Flow: Partner with Supply Chain and Operations to navigate localized pan-EU inventory distribution, ensuring healthy weeks of supply (WOS) while mitigating the impacts of cross-border customs or regulatory friction 
• Stakeholder Bridging: Act as the primary conduit between Amazon EU Managers, Brand Specialists, and internal global stakeholders 

Sales Strategy, Forecasting & Financials

• Targets & Velocity: Create, pursue, and land sales targets in alignment with regional revenue goals, internal sales targets, and platform velocity metrics 
• Meticulous Forecasting: Develop detailed sales and trade-spend forecasts for Amazon  globally and within the EU, proactively managing performance against these metrics on a weekly and monthly basis 
• P&L Optimization: Monitor and adjust forecasts to quickly pivot against shifting European market dynamics, currency fluctuations, and pan-European pricing alignment 
• Assortment: Ensure total country assortment is optimized to focus on the needs of each marketplace 
• Terms & Governance: Maintain thorough documentation of negotiated European and global terms, joint business plans (JBPs), agreements, and allowances to ensure corporate accountability 

Retail Media & Digital Marketing: 

• Support counterparts within Media team on localized Media Campaign Alignment: Collaborate closely with internal media team, key agency partners, and Amazon Ads team to conceptualize and execute performance marketing strategies (Sponsored Products, Brands, Display) optimized for distinct localized audiences 
• Brand Experience: Partner with the OLAPLEX Marketing and Creative teams to localize the brand's go-to-market strategy, ensuring the A+ content, Brand Stores, and overall messaging align perfectly with desired brand perception and focus on localized content 

Analytics & Cross-Functional Collaboration: 

• Data-Driven Insights: Regularly track and analyze KPIs related to POS sales, retail media efficiency, and customer engagement, providing clear strategic insights to senior management weekly 
• Cross-Functional Bridge: Serve as the internal subject matter expert on optimal e-retail merchandising practices, conveying specific regional requirements, cost implications, and localized feedback to wider business units 

About You:  

• Mindset: A self-starter with a proactive and entrepreneurial mindset, capable of identifying and pursuing new opportunities in a fast-paced retail ecosystem 
• Education: Bachelor’s degree in Business, Marketing, Technology, or a related field 
• Experience: 3+ years of eCommerce experience, with mandatory hands-on experience managing Amazon or Marketplaces. Experience managing international or Amazon EU accounts is highly preferred 
• Omni-channel Track Record: Demonstrated success in increasing e-Commerce revenues via Amazon & eRetail within an Omni-channel business model 
• Analytical Rigor: Strong website, market, and consumer analytic skills, with a proven ability to link data, metrics, and consumer behavior to strategic recommendations 
• Communication: Strong communication and localized relationship-building skills, with the ability to influence cross-functional partners and external agency teams globally 

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards: 

The annual base pay for this position is $100,000 - $115,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX 
• Products: Twenty (20) free products per year, plus a friends and family discount 

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.