Police Technology Support Specialist

Technology that helps protect a community starts with the people who keep it running.

The City of Casper Police Department is seeking a skilled and service-oriented Police Technology Support Specialist to support the critical technology systems that officers, dispatchers, and professional staff rely on every day. From troubleshooting hardware and software to coordinating technology projects and implementing innovative public safety solutions, this position plays a vital role in keeping mission-critical systems operating efficiently and securely.

If you enjoy solving complex technical challenges, managing technology 
Incumbent is responsible for providing advanced technical support to maintain and troubleshoot, Police Department technology including software applications, databases, systems, and related services.

REPORTING STRUCTURE:
Receives general supervision from the Support Services Captain or higher-level management staff.1.  Provides advanced technical support to end-users by responding to questions regarding hardware and software malfunctions; trains users on application software, hardware, network, and internet use.

2.  Supports all programs and operational activities relating to police technologies.

3.  Coordinates technical support with internal IT Division and external vendors for installations, repair, and/or maintenance issues.

4.  Provides coordination, guidance, and oversight of all phases of a technology project including initiation, planning, implementation, monitoring, and close-out with City employees, user representatives, and external vendors.

5.  Plans, organizes, and defines project requirements, methods, and objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and drafts process documentation.

6.  Assists with the development of programs, policies, and procedures relating to police technologies; recommends and drafts policy and procedural changes as necessary.

7.  Maintains technology equipment and supply inventories for the Police Department; prepares specifications for new police technology solutions as needed.

8.  Optimizes efficient usage of departmental and interagency technologies that are critical for police operations. 

9.  Plans and directs the research, specifications, operation, service, and maintenance of police related technologies; provides recommendations to enhance the technical capabilities of department equipment and reduce operating costs.

 10.  Assists with budget preparation and administration for technology related expenses; prepares cost estimates and justifications for budget items; and monitors expenses to align with budget allocated.

11.  Recommends and assists in the implementation of goals and objectives for special programs and projects relating to police technologies and initiatives. 

12.  Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

13.  Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
•Current trends and innovations in database systems.
•Applicable hardware, software, and peripheral equipment.
•Computer back-up, file transfer, and restoration principles.
•Data management theory, principles, and practices and their application to a wide variety of services and programs.
•Basic budgeting and financial principles. 
•Project management principles, practices, and structures.
•Applicable Federal, State, Local and City government codes, rules, and regulations relating to the various aspects of systems and database administration.
•Current trends and innovations in police technologies.
•Record maintenance systems and techniques.
•Research methods and techniques.
•Data analysis methods.
•Customer service principles.
•Modern office procedures, methods and use of technological equipment including database management and use of software applications.
•Effective communication and organizational tools, modes, and methods. 

Abilities (position requirements at entry):
Ability to:
•Routinely demonstrate the City of Casper core values.
•Provide technical support after normal business hours.
•Identify technological needs. 
•Conduct research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. 
•Work on a variety of tasks and/or projects simultaneously.
•Research, develop, and recommend cost-effective technical system improvements. 
•Prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials.
•Manage projects and programs efficiently and effectively.
•Maintain current technical knowledge of police related technologies including learning new and existing software, applications, databases, and hardware.
•Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. 
•Connect programs, projects, and initiatives relating to police technologies. 
•Create manuals and train employees.
•Maintain confidentiality.
•Follow applicable Federal, State, and local laws, rules, and regulations.
•Maintain a neat and professional appearance. 
•Communicate effectively verbally and in writing. 
•Work independently and as part of a team.
•Operate modern office equipment, software, and operating systems/applications.
•Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (position requirements at entry):
Skill in:
•Troubleshooting and repairing hardware, software, and peripheral problems.
•Providing end-user support and training employees.
•Communicating technical information to a non-technical audience.
•Organizing, evaluating, and comprehending technical data.
•Analyzing technical problems.
•Attention to detail.
•Maintaining confidentiality.
•Handling multiple tasks simultaneously.
•Basic principles of budgeting.
•Technical writing.
•Time management.
•Composing and drafting business correspondence.
•Project management.
•Providing customer service.
•Compiling, analyzing, and summarizing information.
•Oral and written communication, sufficient to exchange or convey effective information and to give/receive work direction.
•Operating modern office equipment, software, and operating systems/applications. Using computers and related software applications.EDUCATION and EXPERIENCE:
•High school diploma or equivalent (G.E.D.) required. 
•Associate or bachelor’s degree in information technology, computer science, or a closely related field preferred.
•Minimum of three (3) years of experience providing technological support and managing systems, implementing technology application projects and/or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below. 
•Experience in police related technologies preferred.

LICENSING and CERTIFICATIONS:
•Possession of a valid Wyoming driver’s license preferred.
•Police technology and/or radio-based certification(s) are preferred.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence. 

Physical and Environmental Conditions:  

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include: 

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
•  CDL operations and driving
•  Operating power-driven machinery or equipment
•  Creating or modifying health, financial, security and or risk documents or assessments
•  Working with or directing minors 

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents typically work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.