Patient Access Representative

Job Overview & Responsibilities

 Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026! 

 

What You Will Get 

 

In addition to the standard benefit offering, you can expect to receive: 

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees 

Your Responsibilities as a Patient Access Representative

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Qualifications & Pay Range

Required Skills & Abilities

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

Qualifications 

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

 

Schedule

• Full Time: Mon-Sat (schedule varies)
• 100% remote position supporting our Novant partnership in the Charlotte Metro area

 

Compensation

• Pay Range: $18-$20/hr plus monthly incentive
• (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

Expanding Access to Quality Care 

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. 

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  

Let’s go further together and transform care. Join the #PTSLife today!  

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