Patient Access Advocate-PRN (Scheduled as Needed)

Job Summary :

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Job Description

Essential Responsibilities: 

1. Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including: 

a. gathering demographic and insurance information by telephone or during pre-procedure encounter

b. entering above data into the computer

c. assembling packet for specific patient type

2. Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:

a. scanning insurance card(s)

b. entering/verifying demographic and insurance data into computer

c. typing and assembling packets for specific patient type

d. obtaining room assignment by contacting proper nursing unit/bed control

e. obtaining appropriate signatures on forms

f. directing/transporting the patient to the appropriate department or unit

g. following through on special diagnosis patients (i.e. infectious patients)

h. offering all patients a copy of the brochure “Your Rights & Responsibilities as a Patient”

i.  completing Medicare Secondary Payer Questionnaires

3. Edits/prepares registrations accurately before passing on to billing.

4. Processes transfers and discharges.

5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires.

PBX Operator Responsibilities, in addition to other duties, may:

• Operates switchboard and handles announcements over public address system.
• Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities.
• Responsible for forwarding mail to discharged patients.
• Receives, records and relays messages for doctors participating in the Physicians' answering service. Contacts other physicians (not connected with the service) as needed by hospital personnel. Utilizes Lotus Notes on-call system appropriately by logging all documentation in Notes. Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate. Maintaining on-call schedules.
• Notifies supervisor of all changes and/or problems that should be entered into Lotus Notes on-call system, operators phone book, code guidelines, etc.
• Relays/posts information in all appropriate places.
• Assist in trouble shooting phone and pager equipment as necessary.

Education and Experience Required: 

1. High school diploma or equivalent preferred.

2. Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer and switchboard experience.  Medical terminology and healthcare business office experience would be helpful.

Work Shift :

4th Shift (United States of America)

Scheduled Weekly Hours :

0