Global Benefits Management Account Specialist @Mercer

Company:

Mercer

Description:

We are seeking a Junior Global Benefits Management Account Specialist to support our Account Management team in delivering high-quality client service across global accounts.

This role is ideal for an early-career professional who is highly organized, tech-savvy, and interested in client support, data analysis, and project coordination. You will work closely with Account Managers and internal teams locally and globally to help ensure the smooth delivery of client workstreams.

This role will be based in Cluj-Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Support Account Managers with day-to-day client account activity

• Liaise with internal teams across local and global locations

• Help prepare for and support client calls, including tracking actions and follow-ups

• Assist with monitoring timelines, deliverables, and priorities

• Review data to identify key themes, trends, and insights

• Maintain accurate records, documentation, and status updates

• Use technology and business systems effectively to support reporting and workflow management

• Contribute to efficient coordination across accounts and projects

What you need to have:

• Strong organizational and project management skills

• Confidence using technology and digital tools

• An interest in analyzing data and identifying trends

• Strong attention to detail and ability to manage multiple priorities

What can you expect?

• A collaborative role supporting client delivery across global accounts

• Exposure to account management, client coordination, and project tracking workstreams

• Opportunities to build practical experience in global benefits management in a fast-paced environment

What makes you stand out?

• Good communication and collaboration skills

• A proactive, dependable, and adaptable approach

• A willingness to learn and develop in a fast-paced client environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)

• 30+ days off (including legal days, birthday, public holiday replacements, and benefits options)

• Performance bonus scheme

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.