Services Development Manager - Houston

Career Area:

 

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

• Manages day-to-day operations of a sales team that works with select clients or client groups to achieve business goals and ensure effective resolution of all issues raised by the client.

Responsibilities

• Identifying and analyzing organization's strengths and weaknesses, and responding to opportunities in sales environment.
• Supervising and coordinating the daily activities of staff engaged in promoting and selling a product; ensuring that customers receive a high level of service before and after business closing.
• Supervising the business development processes to ensure compliance with the organization's policies, procedures, and regulations.

Skill Required:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
   

Compensation & Benefits:

Summary Pay Range:  $118,860.00 - $190,176.00 

  

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.  

Benefits: 

Subject to plan eligibility, terms, and guidelines. This is a summary of the benefits. 

•  Medical, dental, and vision benefits* 

• Paid time off plan (Vacation, Holidays, Volunteer, etc.) * 

• 401(k) savings plans* 

• Health Savings Account (HSA)* 

• Flexible Spending Accounts (FSAs)* 

• Health Lifestyle Programs* 

• Employee Assistance Program* 

• Voluntary Benefits and Employee Discounts* 

• Career Development* 

• Incentive bonus* 

• Disability benefits 

• Life Insurance 

• Parental leave 

• Adoption benefits 

• Tuition Reimbursement    

* These benefits also apply to part-time employees 

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

 

 

This position requires working onsite five days a week.

 

 

Relocation is available for this position.

 

 

Visa Sponsorship is not available for this position.

Posting Dates:

July 28, 2026 - August 4, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.   

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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