Utility Services Supervisor

City of Whitefish

3 days ago

Salary: $31 – $45/hr
Location: Whitefish, MT, MT, US
Type: Full-time
Source: GovernmentJobs

Description

The City of Whitefish is actively recruiting for a full-time exempt Utility Services Supervisor to join our Planning and Building Department. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.

One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain – home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.

Benefits of working for the City of Whitefish include:

Health, Dental, Orthodontic, and Vision Insurance (FY27 the City pays 81% of monthly premium, employee pays 19% of monthly premium pre-tax)
Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)
Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
City Wellness Program - City pays $30 per month to employees to use toward wellness
Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
15 days of paid vacation earned per year (starting)
12 days of paid sick leave earned per year (starting)
12.5 paid holidays per year
One paid personal day per year (8 hours)
$25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents. Voluntary life is available to employee, spouse/partner, and dependents, monthly premium paid by employee.
125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
Optional Deferred Compensation Plan (457) – Pretax and Roth Available
Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click here to learn more and to understand your eligibility
City paid continuing education, training and development (as approved by supervisor and City Manager)
FMLA - up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
Bereavement Leave - up to 5 paid days off for death of immediate family member
Jury & Witness Duty Leave
Military Leave
15% -20% discount on Verizon voice plans and select data plans
T-Mobile exclusive offers with Work Perks – 15% off the Go5G Plus or Go5G Next rate plans
AT&T discounts also available
Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance – click here to learn more and understand your eligibility.

APPLY BY: It is in your best interest to submit your online application, resume, and cover letter by the Priority Deadline, Friday, August 7, 2026, 5:00 pm. For assistance with online application process, please contact the Human Resources Department at 406-863-2464 or email [email protected].

EOE-AA-M/F-VET-DISABILITY

GENERAL PURPOSE

Performs a variety of routine and complex duties in the administration of the Utilities Office, including planning, accounting, payment processing, collections, and general management of functions to support utility services. Performs supervisory and administrative duties in the planning, operation, maintenance of meter reading and utility billing services, as well as related equipment. Provides administration for solid waste and recycling services. Works closely with Public Works, Planning and Building and supports Administration and Finance as necessary

SUPERVISION RECEIVED

Works under the general guidance and supervision of the Finance Director or designated supervisor.

SUPERVISION EXERCISED

Exercises close supervision over Utility Billing Customer Service Clerk(s) and Utility Services Operator.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by the Utility Services Supervisor. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work.

Manages and leads the daily operations of Utility Services. Develop priorities and assign tasks and projects in an efficient and effective manner.

Meets regularly with staff to discuss and resolve workload and technical issues. Provides training, coaching, and performance evaluations for assigned staff. Establishes and monitors personnel schedules, recommends approval of leaves and vacations, listens to and adjusts complaints and grievances.

Review, verify, and evaluate staff work product for accuracy and possible irregularities to ensure the timely and accurate billing of utility customers. Ensure records and rates are accurate, current and maintained.

Approves all required adjustments to individual accounts. Reviews and provide recommendations to the Finance Director regarding collections of delinquent accounts and the property lien process.

Assists in developing and implementing new billing techniques and systems or in modifying existing methods and procedures.

Performs routine clerical and administrative duties. May be required to perform work of Customer Service Clerk(s) as needed to manage workloads and provide excellent and timely service for customers.

Provides prompt and courteous service to the public with billing questions, requests for information, and complaints to maintain positive customer relations. Resolves complex customer service issues and manages difficult customers. Coordinates solution of customer service issues with other City staff as needed. Resolves complaints and problems from the general public in a professional, helpful and tactful manner.

Reviews utility rules and regulations regularly and recommend necessary changes.

Reviews and modifies Utility Services related permits as needed.

Reviews within designated timeline and provides Utility Services approval for building permit applications relating to water and sewer utility line size, meter pit and meter size. Advise customers and related staff of Utility Services requirements.

Collaborates with Public Works on annual budget requests and justifications for submission to the Public Works Director or designee. Supervises the requisitioning and use of meter supplies and equipment. Analyzes annual operating costs and makes recommendations for department budget.

As assigned, prepares periodic financial, statistical, and operational reports.

Analyzes, prepares and maintains utility rate and assessment data. Performs periodic audits of all utility accounts.

Reviews and tracks work orders for meter installation and replacements. Ensures that all meter supplies, materials, equipment, and inventory are maintained.

This position is a working supervisor role, providing support and performing duties of the clerical position(s) as needed and directed.

Performs other duties and responsibilities as assigned.

PERIPHERAL DUTIES

Serves on various employee or other committees as assigned. Attend meetings as requested.

Coordinates with other private utility companies regarding locations of utility systems.

Education and Experience:

Completion of a two (2) year college or university program specializing in business management, office administration, computer applications, or a directly related field, AND
Four (4) years of experience in a professional office environment in a public agency, or construction, maintenance, or operations of utilities and facilities of which a minimum of two (2) years shall be in a supervisory capacity.

AND

3. Minimum of two (2) years’ experience working with utility billing or similar software system. Experience with Black Mountain Utility Billing Software preferred.

4. Any related equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

Knowledge of sound management and public relations techniques.
Ability to deal with the public under stressful circumstances in a fair, calm, and understanding way to obtain positive results.
Establish and maintain harmonious and effective working relationships with fellow employees, other departments, contractors, property owners, and the general public.
Highly functional and literate in the application and use of computers and computer programs for administration and management functions.
Knowledge of public employee personnel rules and procedures.
Ability to assume responsibility, manage, supervise, train, and implement efficient and effective work plans.
Ability to explain and enforce City codes and regulations tactfully and impartially.
Experienced in administrative support functions to a Department and a Director or manager.
Ability to organize and prioritize duties; Ability to work under pressure and/or with frequent interruptions.
Ability to formulate new or alternative strategies to achieve organizational goals.
Ability to communicate effectively orally and in writing.
Ability to perform duties with accuracy and attention to detail.
Skill in operation of listed tools and equipment.

SPECIAL REQUIREMENTS

Must possess a valid State of Montana driver’s license or have the ability to obtain one within Thirty (30) days.

TOOLS AND EQUIPMENT USED

Personal computer, including word processing and spreadsheet software; proprietary central financial and billing software; printer, 10-key calculator, binding machine, scanner, phone, base radio, postage, fax, and copy machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands to finger objects. The employee is occasionally required to walk; use hands to handle or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a municipal business office involving contact with the general public, in person, by telephone, and by email. The noise level in the work environment is quiet to moderate.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Whitefish is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City of Whitefish does not discriminate on the basis of disability, race, color, religion, creed, political idea, sex, age, marital status, physical or mental disability, national origin, sexual orientation, or gender identity and /or expression in is hiring or employment practices.

Skills

ComplianceCustomer Service

Utility Services Supervisor

Description

Skills

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