HIM Patient Portal Service Desk Specialist

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Position Summary

• Responsible for the Patient Portal and releasing the legal health record based on valid request from attorneys and court system.

Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

• Associate’s degree or

• High school diploma or equivalent and applicable experience

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience: High school diploma or equivalent - two years' experience in clinical or technical office support in healthcare environment required

• Associate’s degree - no experience required

Physical Activities

• Intermittent hand manipulation required

• Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

o Collaborates with Patient Relations Specialist for needs involving legal health record.

o Reviews attorney and subpoena requests to assure validity and takes action as appropriate.

o Follows all procedures for processing the request.

o Maintains 90% accuracy on ROI Quality Reviews.

o Answers telephones and support for patients, physician and clinicians.

o Processes requests for RAC Audits, Appeals, ADR and Denials

o Supports and works as a HI Tech/QR, Prep-Scan, Comp Analyst and Abstractor as needed at the hospitals

o Assist in training new employees

o Enrolls patient’s in the SIH Patient Portal

o Serve as Patient Portal Liaison by providing computer, application and portal technical assistance to patients for SIH & SIH MG Patient Portals

o Effectively communicates with IT Portal analysts about patient portal software issues/recommendations for enhancements.

Compensation (Commensurate with experience):

$17.57

To

$26.36

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits