Office IT Tech Specialist

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Profile

Plan, develop, administer and deploy Office IT systems to provide the required system performance and availability.

Implement projects related to Office IT systems to ensure that business requirements are well incorporated in solution systems & plans for smooth delivery & support

## Role Responsibilities

• Implement, Operate managed systems in a high level of performance and on-time delivery & Support.
• Check day-to-day work & KPIs required keeping the managed systems up, running and supporting the business activities.
• Troubleshoot crisis related to the managed systems and Consult vendors when needed.
• Provide information for managed systems to other lines of IT support
• Coordinate regular meetings with customers at professional level to track complaints, requirements and systems performance

## Qualifications and Competencies

Core competencies, knowledge and experience:

• Dedication, sense of ownership, and ability to work within a team.
• Provide innovative technologies, solutions and new ideas.
• Report risks of the managed systems and their notifications to Direct report.
• Communication, presentation skills

Must have technical / professional qualifications:

• BSC of Engineering or Computer science
• Minimum 1-2 years IT working experience in managing Microsoft systems.
• Familiar with the below systems:

• Active Directory
• Microsoft Exchange
• Microsoft 365 (MS Teams, Exchange Online, Azure AD, … etc

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.