- Salary
- $80 – $100
- Location
- Toronto
- Workplace
- Hybrid, Onsite
- Type
- Contract
- Department
- Marketing
- Source
- PCRecruiter
Description
Change and Communications Consultant #104997
Request ID: 104997-1
Start/End Dates: ASAP - 2026-10-30
Work Location: Downtown Toronto, near TTC and GO
Job Title: Professional - Business Consultant - Senior
Title: Senior Change and Communications Consultant
Line of Business: Enterprise Records Management Team
Target rate range: $80-100hr B2B
Target Start Date: July 29th
Duration: Hard end date Oct 30, 2026
Potential for this contract to be extended or converted to FTE? Extension: No / FTE: No
Potential for OT? Possible
Hybrid work: Thursdays in office/week + last Friday of month. May be required to come into the office to build relationships with certain business stakeholder.
Office Location: 81 Bay street
Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday
What does the LOB do?: Undergoing large program - records retention and destruction.
Reason the role is open? Additional support required as the program is closing
What project will this contractor be working on? Program is coming to an end in October - this role is accountable for developing and executing comprehensive communications to support the successful closure and transition of our multi-year enterprise transformation program focused on personal information remediation and records management uplift. Will support with broader engagement with the records community across the bank as processes transition to BAU.
team (# of members, culture, etc) There are 12 people on the team. Mix of team members with library, records, data background.
Highlights of the role; why would someone choose this role over another? This will be a rewarding role with assisting a closure of a program for the bank.
Who Will the Candidate Be Working with on a Daily Basis? Report to Jen and work with other team members along with the change and program teams + key stakeholders.
How many years of experience? 3-5+ years
Job Description:
What you'll be doing
Reporting to the Director, Records and Data, this role is accountable for developing and executing comprehensive communications to support the successful closure and transition of our multi-year enterprise transformation program focused on personal information remediation and records management uplift. The successful candidate will proactively develop key messaging frameworks, engage diverse stakeholder communities, and implement change communications that drive adoption and alignment across the organization. Assigned initiatives are expected to be delivered effectively through collaboration with business, privacy, records, and technical teams to create compelling, stakeholder-centric communications that deliver measurable business outcomes.
How You'll Succeed:
You will support the successful transition of program activities to business-as-usual operations and sustainment by engaging stakeholders across CIBC. You will achieve this through the following:
• Stakeholder Engagement & Advocacy: You will promote awareness and adoption of program outcomes, go-forward expectations, and transition requirements across the records community, privacy community, and business and technical teams. This entails developing targeted messaging that resonates with diverse audiences and securing alignment on clear, consistent communication narratives that drive compliance and behavioral change.
• Strategic Messaging Development: You will develop comprehensive key message frameworks that articulate program closure activities, business responsibilities for program wind-down, and post-program operating models. This includes creating communications on complex initiatives such as the records retention schedule redesign, encompassing taxonomy development, enterprise process alignment, and multi-stakeholder engagement strategies, ensuring all audiences understand their role in the transition.
• Change & Transformation Leadership: You will align communications and change strategies to CIBC's Enterprise Delivery Framework and ADKAR/change management methodologies. You will prepare and present communications materials, stakeholder briefings, and executive summaries based on analysis of program status, risks, and transition milestones to keep functional leaders informed and engaged throughout the program closure.
• Stakeholder Alignment & Negotiation: Working with records, privacy, business, and technical partners across CIBC, you will facilitate difficult conversations, align stakeholders on challenging messaging, and negotiate communication approaches that address competing priorities while maintaining program integrity. You will gather, validate, and document stakeholder requirements and concerns to inform communications strategies that support achieving program objectives.
• Operational Excellence in Communications: Identify, develop, implement, and maintain communication processes and tools that increase effectiveness and reach across the enterprise. You will liaise and work with technology, records, privacy, and compliance teams to ensure communications are timely, accurate, and accessible to all stakeholder groups.
• Building Strong Partnerships: You will cultivate and maintain relationships with key stakeholder networks including records community leaders, privacy practitioners, business unit executives, and technical teams. You will serve as a trusted advisor and communication bridge, ensuring consistent interpretation and adoption of program messaging across the enterprise.
• Leadership: Create a positive work environment by being an effective role model and championing CIBC's mission, vision, and values. Ensure compliance with communication standards and change management principles by applying them fairly and consistently so stakeholders understand expectations and feel supported through transition.
• Cross-Functional Collaboration: Establish and maintain key relationships with a wide range of internal CIBC teams and departments, including leaders across Enterprise Records Management, Privacy, Enterprise Risk Management, Business Units, Technology & Infrastructure, Information Security, Compliance, and operational business teams. Cultivate professional networks with internal and external change management, communications, and records management experts.
Must Have Requirement:
• Experience in enterprise communications, change management, and/or program delivery - 3+ years
• You have experience supporting enterprise-wide transformation programs. You understand the program components for governance, communications, stakeholder engagement, change adoption, processes, and delivery to support program objectives - 3+ years
• You understand change management and enterprise delivery methodologies. You have experience applying ADKAR / Prosci, structured change approaches, and enterprise delivery frameworks to support stakeholder readiness, adoption, and sustained business outcomes - 3+ years
Nice to Have:
• Financial/Banking services is preferred, but not mandatory.
• You have a degree/diploma in Communications, Change Management, Business Administration, or related field.
Soft Skills:
• You put our stakeholders first. You engage with purpose to understand their needs and develop solutions that resonate.
• You go the extra mile, because it's the right thing to do. You communicate complex information in a clear, meaningful way.
• You're inspired by collective success. You know that alignment and collaboration can transform program outcomes. You know that inclusive engagement and transparent communication can bring organizational change to life.
• Your influence makes a difference. You know that relationships and networks are essential to driving adoption. You inspire outcomes by sharing your expertise and building trust with diverse communities.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
NOTE:
Role is close on July 16 at 11AM
G.G. Consulting Group uses advanced ATS systems to track and manage candidates and jobs. We do not use AI tools for candidate screening.
Request ID: 104997-1
Start/End Dates: ASAP - 2026-10-30
Work Location: Downtown Toronto, near TTC and GO
Job Title: Professional - Business Consultant - Senior
Title: Senior Change and Communications Consultant
Line of Business: Enterprise Records Management Team
Target rate range: $80-100hr B2B
Target Start Date: July 29th
Duration: Hard end date Oct 30, 2026
Potential for this contract to be extended or converted to FTE? Extension: No / FTE: No
Potential for OT? Possible
Hybrid work: Thursdays in office/week + last Friday of month. May be required to come into the office to build relationships with certain business stakeholder.
Office Location: 81 Bay street
Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday
What does the LOB do?: Undergoing large program - records retention and destruction.
Reason the role is open? Additional support required as the program is closing
What project will this contractor be working on? Program is coming to an end in October - this role is accountable for developing and executing comprehensive communications to support the successful closure and transition of our multi-year enterprise transformation program focused on personal information remediation and records management uplift. Will support with broader engagement with the records community across the bank as processes transition to BAU.
team (# of members, culture, etc) There are 12 people on the team. Mix of team members with library, records, data background.
Highlights of the role; why would someone choose this role over another? This will be a rewarding role with assisting a closure of a program for the bank.
Who Will the Candidate Be Working with on a Daily Basis? Report to Jen and work with other team members along with the change and program teams + key stakeholders.
How many years of experience? 3-5+ years
Job Description:
What you'll be doing
Reporting to the Director, Records and Data, this role is accountable for developing and executing comprehensive communications to support the successful closure and transition of our multi-year enterprise transformation program focused on personal information remediation and records management uplift. The successful candidate will proactively develop key messaging frameworks, engage diverse stakeholder communities, and implement change communications that drive adoption and alignment across the organization. Assigned initiatives are expected to be delivered effectively through collaboration with business, privacy, records, and technical teams to create compelling, stakeholder-centric communications that deliver measurable business outcomes.
How You'll Succeed:
You will support the successful transition of program activities to business-as-usual operations and sustainment by engaging stakeholders across CIBC. You will achieve this through the following:
• Stakeholder Engagement & Advocacy: You will promote awareness and adoption of program outcomes, go-forward expectations, and transition requirements across the records community, privacy community, and business and technical teams. This entails developing targeted messaging that resonates with diverse audiences and securing alignment on clear, consistent communication narratives that drive compliance and behavioral change.
• Strategic Messaging Development: You will develop comprehensive key message frameworks that articulate program closure activities, business responsibilities for program wind-down, and post-program operating models. This includes creating communications on complex initiatives such as the records retention schedule redesign, encompassing taxonomy development, enterprise process alignment, and multi-stakeholder engagement strategies, ensuring all audiences understand their role in the transition.
• Change & Transformation Leadership: You will align communications and change strategies to CIBC's Enterprise Delivery Framework and ADKAR/change management methodologies. You will prepare and present communications materials, stakeholder briefings, and executive summaries based on analysis of program status, risks, and transition milestones to keep functional leaders informed and engaged throughout the program closure.
• Stakeholder Alignment & Negotiation: Working with records, privacy, business, and technical partners across CIBC, you will facilitate difficult conversations, align stakeholders on challenging messaging, and negotiate communication approaches that address competing priorities while maintaining program integrity. You will gather, validate, and document stakeholder requirements and concerns to inform communications strategies that support achieving program objectives.
• Operational Excellence in Communications: Identify, develop, implement, and maintain communication processes and tools that increase effectiveness and reach across the enterprise. You will liaise and work with technology, records, privacy, and compliance teams to ensure communications are timely, accurate, and accessible to all stakeholder groups.
• Building Strong Partnerships: You will cultivate and maintain relationships with key stakeholder networks including records community leaders, privacy practitioners, business unit executives, and technical teams. You will serve as a trusted advisor and communication bridge, ensuring consistent interpretation and adoption of program messaging across the enterprise.
• Leadership: Create a positive work environment by being an effective role model and championing CIBC's mission, vision, and values. Ensure compliance with communication standards and change management principles by applying them fairly and consistently so stakeholders understand expectations and feel supported through transition.
• Cross-Functional Collaboration: Establish and maintain key relationships with a wide range of internal CIBC teams and departments, including leaders across Enterprise Records Management, Privacy, Enterprise Risk Management, Business Units, Technology & Infrastructure, Information Security, Compliance, and operational business teams. Cultivate professional networks with internal and external change management, communications, and records management experts.
Must Have Requirement:
• Experience in enterprise communications, change management, and/or program delivery - 3+ years
• You have experience supporting enterprise-wide transformation programs. You understand the program components for governance, communications, stakeholder engagement, change adoption, processes, and delivery to support program objectives - 3+ years
• You understand change management and enterprise delivery methodologies. You have experience applying ADKAR / Prosci, structured change approaches, and enterprise delivery frameworks to support stakeholder readiness, adoption, and sustained business outcomes - 3+ years
Nice to Have:
• Financial/Banking services is preferred, but not mandatory.
• You have a degree/diploma in Communications, Change Management, Business Administration, or related field.
Soft Skills:
• You put our stakeholders first. You engage with purpose to understand their needs and develop solutions that resonate.
• You go the extra mile, because it's the right thing to do. You communicate complex information in a clear, meaningful way.
• You're inspired by collective success. You know that alignment and collaboration can transform program outcomes. You know that inclusive engagement and transparent communication can bring organizational change to life.
• Your influence makes a difference. You know that relationships and networks are essential to driving adoption. You inspire outcomes by sharing your expertise and building trust with diverse communities.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
NOTE:
Role is close on July 16 at 11AM
G.G. Consulting Group uses advanced ATS systems to track and manage candidates and jobs. We do not use AI tools for candidate screening.
Skills
GoRisk ManagementComplianceNegotiationChange Management
