Senior Analyst, Billing Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Billing Operations

Mastercard is a global leader in the payments industry, committed to connecting and empowering businesses and individuals around the world. As a Mastercard AR Portal Administration, you will play a critical role in our mission to enable secure and convenient transactions while safeguarding financial ecosystems. You will join a dynamic team focused on managing and optimizing our Portal processes to ensure the smooth operation of our payment network.

Role
As an AR Portal Administration, your primary responsibility will be to manage and oversee the portal activities related to outstanding payments and debts within the organization. You will be responsible for on-boarding process for portals and ensuring invoices compliant with relevant regulations and internal policies.

• Assist in the onboarding process for customers into payment and invoicing portals.
• Set up and maintain accurate customer profiles in relevant portals.
• Coordinate with customers to ensure all portal requirements are met (documentation, authentication, etc.)
• Troubleshoot and resolve portal-related issues promptly.
• Upload invoices and credit notes to customer portals with accuracy and adherence to deadlines.
• Verify upload invoices to ensure alignment with customer requirements and company policies.
• Serve as the primary point of contact for portal-related queries from customers and internal teams.
• Liaise with internal stakeholders, such as Account Managers, Sales, Product Owners, to gather and validate customer specific information.
• Ensure timely communication with customers regarding portal updated, changes or issues.
• Identify inefficiencies in the portal onboarding and invoice upload processes and recommend improvements.
• Maintain documentation of procedures, best practices, and troubleshooting steps.
• Ensure compliance with company policies, data protection standards, and customer requirements during all processes.
• Generate and distribute reports on portal activities, including upload statuses, error resolutions, and customer feedback.
• Regular calibration with GBSC Collections ensuring portals on track to generate payment of revenue.

All About You
• Education: A bachelor’s degree in finance, business or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• Negotiation Skills: Strong negotiation and problem-solving skills to effectively resolve outstanding balances.
• Attention to Detail. A meticulous approach to record – keeping and data accuracy is crucial.
• Analytical Abilities: Proficiency in data analysis and the ability to draw insights from data.
• Compliance Knowledge: Familiarity with relevant regulations and compliance requirements in the Portal field.
• Customer Focus: A customer -centric mindset and the ability to handle challenging conversations with professionalism and empathy.
• Adaptability: Willingness to adapt to challenging priorities and embrace new technologies and tools.
• Team Player: Collaborative attitude and the ability to work effectively within a diverse team.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.