Operations & Sales Support Specialist

Healthy Happy Homes - Urgent Hiring for a Operations & Sales Support Specialist

Are you searching for a supportive and motivating work environment where your efforts truly make a difference? Do you want to be part of a team that values your growth and well-being every day?

At Healthy Happy Homes (HHH), we believe that a happy team leads to happy homes. Join us as a highly skilled Operations & Sales Coordinator and enjoy a fun, loving workplace that prioritizes your success. You'll gain valuable administrative and business operations experience while keeping our field teams thriving and ensuring a seamless, high-quality experience for our clients. Plus, enjoy excellent benefits and opportunities to grow with us!

Key Responsibilities

Communication & Information Flow

• Inbox Monitoring: Manage company communication channels during business hours and conduct light, structured off-hours monitoring for urgent items (fully compensated).
• Staff Correspondence: Maintain open lines with field technicians and distribute a daily evening update with schedules, routes, and job notes.
• Inbound/Outbound Routing: Direct incoming client calls, texts, and emails to the right team members and track unresolved items.
• Operational Reporting: Submit clear daily, weekly, and monthly summaries of completed tasks, schedules, and critical updates.

Daily Job Monitoring & Technician Support

• Real-Time Tracking: Observe active jobs and track technician schedules to ensure timely arrivals and smooth completions.
• Route Flow Management: Identify job delays in real time and evaluate how they impact the rest of the day's schedule.
• Proactive Alerts: Keep management, staff, and clients updated regarding any potential schedule conflicts or timing changes.
• Schedule Adjustments: Modify schedules on the fly for cancellations or extensions, and document recurring route issues.

Customer Relations & Sales Support

• Client Care: Professionally handle client inquiries, scheduling requests, and service complaints.
• Growth Support: Field inbound sales opportunities, nurture pipeline leads, and run outbound follow-up campaigns.
• Rate Adjustments: Review underpaying accounts, communicate rate adjustments using company talking points, and track retention.

Office Operations & Employee Relations

• Inventory Control: Track physical office inventory and submit timely purchase orders to prevent supply shortages.
• Logistical Support: Maintain standard operating procedures (SOPs), organize physical job binders, and manage basic facility needs.
• Culture & Engagement: Log employee attendance, help schedule reviews, track milestones (birthdays/anniversaries), and prepare meeting agendas.

Why You'll Love Working Here

• Balanced Schedule: Consistent Monday to Friday shift schedule with structured, fully compensated compensation for any necessary off-hours monitoring.
• Welcoming Environment: Onsite role in an enthusiastic team environment that celebrates milestones and rewards hard work.
• Great Benefits: Paid time off, 401k with matching, and a rewarding referral program.
• Earn Extra: Bonus pay opportunities to recognize your SALES excellence.

Qualifications

• Experience & Education: High school degree or equivalent; previous experience in dispatch, scheduling, or administration is a plus.
• Core Skills: Strong multitasking, organization, and communication skills paired with a positive attitude.
• Detail-Oriented: Motivated by accuracy when managing inventory, adjusting schedules, or tracking data.
• Adaptable: Quick on your feet and comfortable adjusting routes in a fast-paced environment.

What You Will Gain

• Comprehensive experience in business operations, logistics, and dispatch team coordination.
• Professional skills in customer success, client retention, and sales pipeline management.
• Growth opportunities within a supportive company focused on continuous improvement.

Location: Healthy Happy Homes 1490 Lafayette St, Denver, CO 80218, USA

If you are a talented and motivated individual ready to join a deliciously fun and caring team, apply now to become part of Healthy Happy Homes and help us create happy homes everywhere!

At Healthy Happy Homes (HHH), we believe that a happy team leads to happy homes. We achieve this by hiring residential cleaners who take pride in their work and want a stress-free environment. Your success is our priority, because we know our customers’ satisfaction starts with yours. If you're looking for a workplace that values your hard work and well-being, we can't wait to hear from you!