Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Operations Management

Supervise others working within established operational systems.

Promoting Customer Focus

Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.

Key Account Management

Maintain relationships with customers, such as small- to medium-sized companies, either personally or by supervising an account management team. Work within established systems to develop solutions, generate new opportunities, and ensure all customer demands are met.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

Track budgets and report variances to more senior colleagues.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Minimum Requirements:

• Namibian Citizenship;
• Relevant Degree in Finance/Commerce;
• Minimum 3-5 years' experience in Financial Services environment;
• Experience must include management of others;
• Must have a strong client focus, with enterprise innovation;
• Excellent relationship management skills;
• Excellent communication skills;
• Ability to gain commitment and buy-in from other stakeholders;
• Excellent planning and organizing skills;
• Must have excellent technical knowledge; and
• Be team orientated.

Job Description:

• Ensure operational support enables distribution channels and delivers strong customer experience across end‑to‑end customer journeys.
• Support the annual business and strategic planning process for the Business Unit and OMLAC, translating strategy into executable priorities.
• Accountable for execution of tactical business plans at an operational level, ensuring delivery against agreed objectives and timelines.
• Own operational efficiency, quality, and performance through an operations balanced scorecard covering financial, people, process, and customer dimensions.
• Monitor and continuously improve operational effectiveness through KPIs, service metrics, controls, and reporting, proactively identifying risks, bottlenecks, and improvement opportunities.
• Accountable for governance, compliance, and operational risk management within the operations environment.
• Drive operational excellence and continuous improvement, including innovation, process optimisation, and reduced reliance on manual or legacy practices.
• Drive the adoption and effective implementation of approved initiatives, changes, and operational improvements across teams and impacted stakeholders.
• Build strong partnerships across the business and with distribution channels, while ensuring clear and effective communication to teams, peers, and executive leadership, including Exco reporting and execution tracking.

 

Skills

Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

Builds Networks

Business Insight

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Ensures Accountability

Interpersonal Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

30 July 2026 , 23:59

The Old Mutual Story!