Director - Beauty Education & Service - Seattle, WA (Hybrid)

Job Description

This is a senior leadership role responsible for building and leading Nordstrom Beauty’s education function from the ground up. As Nordstrom evolves to a brand-agnostic, service-led model, this role exists to define what “good” looks like on the floor—and to build the systems, curriculum, and field partnerships that ensure it shows up consistently across every store. Education is the lever. Performance and execution are the outcome.

A day in the life…

• Define the education vision and build the curriculum architecture across onboarding, ongoing education, and certification
• Hire and lead an initial team of 2 FTE, establishing clear roles, priorities, and operating rhythms—with plans to scale as the model is proven
• Own adoption, not just delivery—building reinforcement mechanisms including certification, coaching loops, and field feedback systems
• Establish service and selling standards that define how teams engage and service customers, and integrate those standards into all education programs
• Spend meaningful time in-store to pressure-test curriculum and partner with field leadership to close execution gaps
• Lead the transition from vendor-led to Nordstrom-owned education, ensuring consistency and brand-agnostic capability across locations

You own this if you have…

• Bachelor’s degree in a related field or equivalent experience
• Minimum 7–10 years of progressive experience in education, learning & development, or capability building—with demonstrated success building programs from scratch
• Proven track record of connecting education directly to commercial outcomes such as sales productivity, conversion, and service attachment
• Experience in store operations or customer-facing retail environments; credibility with field teams is essential
• Strong team-building and people leadership skills, with experience hiring and developing high-performing teams
• Hands-on builder mentality—willing to step in and create when needed, not just oversee

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$160,000.00 - $250,000.00 Annual

 

 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

   

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf

 

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

 

Nordstrom keeps job postings open for at least one day after the posting date.

 

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