Customer Service Specialist - Omaha, NE

Description

Job Description:

Provide a complete and satisfactory experience to internal and external customers using timely, accurate, and thorough communication utilizing email, phone, Microsoft Teams, etc. Employee is expected to meet quarterly goals and fulfill annual KPIs. Employee will attend and lead meetings with colleagues and is expected to be an equal contributor. Employee’s main area of focus will be order & customer account management.

Duties and Responsibilities:

· Order Entry – process and key customer Purchase Orders submitted to order queue and provide customer with an order confirmation detailing shipment specs, ship date(s), and applicable freight charges

· Quoting customers on freight rates per shipment

· Order Management – start to finish oversight of all order details including customer communication, tracking details, and/or delays

· Prioritize time-critical inbound and outbound emails

· Answer and manage inbound calls

· Identify customer leads and correlate with appropriate sales rep/territory

· Understand and promote product functionality, uses, and general costing to customers

· Provide creative shipping solutions to new and existing customers

· Create dialogue and build a rapport with customer base

· Manage nation-wide freezer programs utilizing email and required freezer portals

· Assist the Logistics Department to coordinate successful pick-up and delivery to customers to resolve unforeseen challenges during the transit/delivery of shipments

· Work with various partners in the industry relating to resale items that are dropped shipped to customer base

· Support all Accounting functions such as sending invoice copies to customers, entry of invoice within customer portal, create supplemental invoices for additional expenses, and initiate credit memos.

· Travel as necessary (1-2 times/year)

Salary:

$55k- $60k 

Requirements

Experience & Pre-requisites:

· Associate’s Degree / at least 2 years of formal education

· 1+ year experience with Microsoft Outlook, Office, and Teams

· 2+ years of Customer Service experience

· Logistics background preferred, but not required

· ERP system experience preferred, but not required

Skill Set:

· Attention to detail

· Ability to prioritize

· Strong verbal and written communication skills

· Able to effectively collaborate with others across the organization

· Critical thinker

· Creative problem solver

· Self-motivated