Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Patient Access

Job Family

Professional

Work Shift

Days (United States of America)

Summary

Provide system and content-based education, analysis, reporting and hospital Patient Access/Patient Accounts expertise to support all facility PFS roles and facility departments. Responsible for operations specific training, such as scheduling, pre-registration, registration, billing, follow-up, and compliance within Patient Financial Services. Responsible for development, design, administration, and management of training materials included in the Training Delivery- Operational function. Will focus primarily on the effective delivery of front-end revenue cycle process training.

Knowledge, Skills, and Abilities

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Demonstrates systematic knowledge of patient management in correlation to patient access, patient accounts, HIM and information systems

• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery

• Coordinates and provides appropriate training of new employees and re-training for current employees

• Demonstrates appropriate teaching method, style, and pace to optimize learning, adopting different delivery approaches/mechanisms as needed

• Select or develops testing and evaluation procedures to use at completion of training; tests trainees to measure progress and to evaluate effectiveness of training

• Oversees competency assessment and skill checklist

• Collaborates with managers and supervisors in determining the continuing education and professional growth needs of employees

• Participates in development of employee performance capabilities and provide input into the performance management process

• Design and develop training materials to be used by training personnel

• Review payer websites to provide updates to management and staff

• Comply with all required policies, regulations and procedure applicable to the learning process

• Participate on special projects as needed

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent is required

• Associate degree preferred

Work Experience: 

• 2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required

• Experience supporting scheduling, pre-registration, registration, claims, insurance and/or medical billing organizations. Experience delivering trainings, facilitating meetings, or public speaking

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Excellent interpersonal skills, verbal and written communication skills

• Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing

• Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skills

• Comfortable delivering presentations to multiple levels of employees and leadership

• Proficient in MS Office Suite including Word, Excel, PowerPoint and MS Outlook

Physical Requirements: 

• Much talking and/or listening

• Much standing, walking, hands to finger, handle or feel, and reach with hands and arms

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity