LEAD MEDICAL CENTER REP

Premier Outpatient Behavioral Health – Montgomery County

FT/ DAYS/ 80 hours per pay

Summary

The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned such as but not limited to:

• Maintain a full schedule for the providers

• Intercept questions about billing from patients

• Help co-workers with computer issues

• Help co-workers with EPIC issues/questions

• Learning how to do accounts payable

• Intercept questions from pharmacies

• Schedule patients for testing

• Talk with janitorial company about issues we are having

• Call EPIC and PHP IT for computer issues

• Write up and distribute certified letters to patients

• Update Cash Balancing sheet on TEAMS when manager is out

• Help patients set up MyChart

• Help patients with MyChart login issues(i.e. forgetting usernames, passwords, resetting

passwords)

• Leading downtime process when needed

• Handle Pharmacy representative communications

• Manage workqueues

• Collaborate with the office manager to resolve issues or concerns with the administrative

Staff

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.

Essential Duties & Functions:

1. Patient Data and Information Management:

2. Collect appropriate patient history, including proper registration, pre-visit planning

3. Apply appropriate medical terminology to all patient documentation.

4. Ensure that appropriate signed releases are acquired, and office records and forms are distributed and forwarded to appropriate parties, including scans and faxes.

5. Quality and Compliance:

6. Meet state and national regulatory compliance standards.

7. Participate in quality initiatives and implement them as required.

8. Assist in maintenance quality/safety auditing safety manual, and additional quality/safety as identified as routine operations.

9. Assist in coaching of staff for quality/safety compliance.

10. Non-Clinical Area and Equipment Maintenance/Financial Stewardship:

11. Maintain lobby areas, including cleaning.

12. Ensure front office supplies and equipment are ordered and well stocked.

13. Ensure all non-clinical equipment is in working order.

14. Implement an escalation process for equipment issues and a communication plan for the staff.

15. Assisting manager with editing templates for provider schedule management as needed.

Patient Communication and Follow-Up:

1. Ensure use of 1-pager for all patients visits.

2. Ensure appropriate follow-up is provided and address areas of concern within the office.

3. Respond to incoming and outgoing correspondence, including addressing patient concerns.

4. Ensure proper flow of patients throughout the practice.

5. Training and Staff Development:

6. Assists/Preceptor in training new staff.

7. Ensure that orientation paperwork is completed both within 48 hours (Initial PPN) and at the 90-day mark.

8. Assists in performance management, including routine audits and peer coaching in collaboration with the practice manager.

9. Non-Clinical Workflow and Efficiency Management:

10. Ensure call wait times are minimal, referrals are processed timely

11. Assign daily tasks to staff and oversee daily operations at the front desk/call rooms.

12. Manage work queues, coverage of in-basket messages, and progress of tasks/reports given by manager.

Qualifications

1\. High School diploma or GED, required.

2\. Two to three years of experience in an ambulatory health care facility sought.

3\. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.

4\. Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus.

5\. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, EPIC is preferred.

6\. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential.

7\. Ability to work well with multiple teams and in multiple settings